7 0 obj In unity connection cluster, while both servers can answer the calls and take messages but the connection notifier service responsible for MWI is activated only on the primary server and not on the secondary. Confirm that a separate port group exists to send MWI requests to the master PIMG/TIMG Unit. 4. 09:53 AM. In Cisco Unity Connection Administration, from the Related Links list in the upperright corner of any Telephony Integrations page, select Check Telephony Configuration and click Go. Make sure that the order of CUCM servers is correct in port group on CUC. Light should be either ON or OFF depending if there is a message waiting or not. - I cannot see any problem with cluster replication. run cuc dbquery unitymbxdb1 execute procedure csp_FoldersRefreshCounts(). 3. 2. In case of any delay in MWI, make sure that the CUC server is synched with an NTP stratum at a value less than 3 using the output of the command "Utils ntp status". Cluster health check: Make sure the cluster is in healthy status with the output of the command "show cuc cluster status". After the user received a voicemail its either not turning ON or not turning OFF. <> In addition, Enabled is tick and Inherit Users Extension (if this is the extension where you want light to show whenever VM is received, if not leave it blank)is also selected. Note: In case of SIP integration MWI numbers are not created as CUC uses Notify message. Confirm that the voice messaging ports that are assigned to send MWI requests are enabled. This document kills it :) - absolutely covers all the aspects in terms of isolating it. Thank you for posting this helped me resolve the same issue with Unity Connection12.5.1.14900-45. You can check the replication using the command utils dbrelication runtimestate and is similar to what you have on CUCM or CUPS. 6 0 obj endobj A bad cluster can look something like this: Server Name Member ID Server State Internal State Reason------------- --------- ------------ -------------- ---------------------ccanslev01cuc 0 Secondary Pri Failover Critical Service Downccavcltv01cuc 1 Secondary Sec Active Normal. You will see the Message Waiting Indicators Where you can see the Display name normally set to Default MWI-1. It is very lucid and informational. subcuc 1 Secondary Sec Active Normal, Customers Also Viewed These Support Documents, #UnityConnection #Unity Connection #Traces #SCCP #MTA #SMTP relay #Accept And Relay #TraceAnalysis #Cisco Unity #Call Manager SCCP. (4) Confirm that the settings are correct for the MWI On Extension field and the MWI Off Extension field. Search for the user by entering either the extension or Alias. Note: In order to view the calling search space for the MWI extensions, go to Cisco Unified CM Administration and click Voice Mail > Message Waiting. 03-12-2019 03-12-2019 NotifyQ is informed about the new message. Here's the event properties. On the Edit User Basics page of the user, navigate Edit > Playback Message Settings. [prev in list] [next in list] [prev in thread] [next in thread] List: cisco-voip Subject: Re: [cisco-voip] MWI behaviour: Unity Connection vs Unity From: Lelio Fulgenzi <lelio uoguelph ! Cisco Unity Connection monitors call control signals to determine the state of the call, and uses these signals to respond appropriately to phone system actions and to communicate with the phone system. Note: Ensure that youre going to add it exactly the same way it was configured. Follow these steps in order to resolve this issue: (1) Run the Check Telephony Configuration test: a. 10-23-2016 06:41 AM Hit *98 to get to the main menu, press 4 to change settings. <> Use these resources to familiarize yourself with the community: Customers Also Viewed These Support Documents. To view the Cisco Unified CM settings, in Cisco Unified Communications Manager Administration, click Voice Mail> Message Waiting. 3. I am running a VoIP system, with clusted Callmanager (Ver. ca> Date: 2009-03-31 22:59:33 Message-ID: 1720114955.39701238540373670.JavaMail.root simcoe ! Find answers to your questions by entering keywords or phrases in the Search bar above. (3) Confirm that the port groups for the phone system integration enable MWIs. 2. Since the NotifyQ is actively being monitored by connection notifier service it instructs the Conversation manager to notify the phone system about the new message by sending a SIP NOTIFY message with Request URI header of users CUC extension & a skinny notification in case of Skinny integration. 12:00 PM Unity Connection GUI > Telephony Integrations > Phone System > select phone system > \ Send Message Counts (check this off) Send Message Counts (Cisco Unity Connection 7.1 or later) Check this check box so that Cisco Unity \ Connection sends the message count and requests to turn on a user MWI each time that \ a new voice message arrives, even . 3. Use these resources to familiarize yourself with the community: Message Waiting Indicator (MWI) is not working on Cisco Unity Connection, Thank you for posting this helped me resolve the same issue with, Customers Also Viewed These Support Documents, cisco_unity_express_mwi_issues_mohit_grover, When a message for a user arrives on the Cisco Unity Connection message store, Cisco Unity Connection. Ref : Cisco Unified Communications Manager SIP Integration Guide for Cisco Unity Connection Release 10.x - Setting Up a Cisco - Also, I would suggest you to create a SIP Trunk for your Subscriber node & create a port group & ports for the same. 11 0 obj We can dial manually fro ma phone to switch MWI on and off. Configure Cisco Unity Express 10.1 Using the GUI Updated: March 4, 2020 Chapter: Configure Voice Mail Chapter Contents When you create a user, the defaults that you set in the Defaults Voice Mail window apply to that user. MWI stands for message waiting indicator. [prev in list] [next in list] [prev in thread] [next in thread] List: cisco-voip Subject: Re: [cisco-voip] Unity COnnection MWI flag From: Lelio Fulgenzi <lelio uoguelph ! offgrid homes for sale near me; best tour companies uk; fear of failure story Start the Connection Notifier service. 8 0 obj Check Telephony: Cisco Unity Connection Administration, in the Related Links list in the upper right corner of any Telephony Integrations page, click Check Telephony Configuration and click Go. b. 7). Features and Capabilities Cisco Unity Connection lets users access and manage messages from an email inbox, web browser, Cisco Jabber, Cisco Unified IP Phone, smartphone, or tablet. uoguelph ! Click Add New. <>/ExtGState<>/ProcSet[/PDF/Text/ImageC/ImageI]/Font<>/XObject<>>> When an event is placed in it, connection Notifier will check the user's mailbox to determine whether their MWI should be on or off. Now you can configure voice mail settings. Make sure that the MWI on and off numbers are unique and should verify it by checking in from route plan report on CUCM. In the Task Execution Results window, click Close. This document is to help you understand the concept of MWI when CUC is integrated with CUCM with the help of process diagram and sample traces. 10:31 AM. 03-16-2019 03-12-2019 5. Find answers to your questions by entering keywords or phrases in the Search bar above. Step 1 In Cisco Unity Connection Serviceability, on the Tools menu, click Reports.Step 2 On the Serviceability Reports page, click Port Activity Report.Step 3 On the Port Activity Report page, select the applicable options for the report.Step 4 Click Generate Report.5. Use these resources to familiarize yourself with the community: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. MWI/Notifications Processing Might Stop After SBR: Notification fails at some point of time in a Cisco Unity Connection cluster when a node is unavailable for an amount of time. 7) and clustered Unity (Ver. Complete these steps in order to resolve this issue: 1. Telephony integration >>>> Port Group >>>> MWI on & off extension. Unity Connection sends SIP NOTIFY Message to Cisco Unified Communication Manager. Use this procedure to configure the voice-mail application. Make sure that the order of CUCM servers is correct in port group on CUC. This release includes the following correction and modification: Interaction Workspace no longer fails to respond for 10 seconds when an agent manually sets the After Call Work status while handing a voice interaction. endstream In order to view the Enable Message Waiting Indicators check box, go to Connection Administration and click Telephony Integrations > Port Group > Port Group Basics. Thanks for this, after checking all seems to be fine, but after Callmanager Certificate renewal MWI doesnt not work. There is no voice mail account for x44137. ca> Date: 2012-02-28 18:04:07 Message-ID: 1377525646.33589.1330452247779.JavaMail.root erie ! Fill up the Extension and Choose the Correct Phone System. After resetting the MWI light. MWI (Message Indicator Light) is not turning OFF or not turning ON for single user. New here? I'm on a business account with my parents but my privacy is important to me. To re-add it on the users profile. New here? cs ! I have had numerous reports of users saying their message indicator light on the phone stays on even though they have no voicemails. (c). 12-29-2010 Click the Users ID you will be directed to Edit User Basics. Note: If the test is not successful, the Task Execution Results displays one or more messages with troubleshooting steps. English Portugus Deutsch . <> <>stream Verify the enterprise dbreplication, a healthy cluster should have the replication status as 2. In Unity Connection go to Telephone Integration -> Phone System -> Click on a server -> Click the Run button next to "Synchronize All MWIs on This Phone System" TONY 0 Helpful Reply viddesai Cisco Employee Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 12-30-2010 01:17 AM In Cisco Unity Connection click on Users. If the issue is specific to certain users then make sure that the user is associated with the correct phone system on CUC. Thank you for posting this helped me resolve the same issue. If SCCP integration is there, then make sure the voice mail ports should have the CSS which has the partition of the phones. Find answers to your questions by entering keywords or phrases in the Search bar above. 12:52:07.094 |StationInit: (0002591) StationMwiNotificationMessage mwiTarget=28439 mwiCtrl=481099 msgsWaiting=1 totalVm(-1/-1) priVm(-1/-1) totalFax(-1/-1) priFax(-1/-1)|4,100,50,1.1761524357^10.226.240.14^CiscoUM1-VI39, 12:52:07.096 |StationD: (0002591) TX StationMwiResponse: mwiTarget=28439 result=0.|4,100,50,1.1761524357^10.226.240.14^CiscoUM1-VI39. Server Name Member ID Server State Internal State Reason------------- --------- ------------ -------------- ------pubcuc 0 Primary Pri Active Normalsubcuc 1 Secondary Sec Active Normal. Wodiamond. 1. 3. 3. When I login, I can read all my text messages - send/receive, etc.Can the account owner access my text messages for my number if we're on the same account - OR - can the account owner only see the To/From Date/Time? 12:42 AM Delete the users MWI and re add it again and reboot the users phone. Connection Notifier's main function is to keep a check on the NotifyQ . (6) Confirm that the extensions that turn MWIs on and off are in the same calling search space that contains the phones and voice mail ports. If you hear the reorder tone, the extension for turning on MWIs is not assigned to the correct calling search space in Cisco Unified CM Administration. Please suggests of other solutions. Cisco Unity Connection Administration, in the Related Links list in the upper right corner of any Telephony Integrations page, click Check Telephony Configuration and click Go. When the call reaches CUC and user has to leave a voice mail, conversation manager answers the call. A good status would look something like: show cuc cluster status Server Name Member ID Server State Internal State Reason 9 0 obj Here is a snippet from the traces: From: sip:10.106.117.133:5060;tag=03d2231777d0465aa329d31db6e02e16, Via: SIP/2.0/TCP 10.106.117.133:5060;branch=z9hG4bKa8092e71a93d41f68862e887250d29a2, Call-ID: 3af731fa29d5466c89b2c6c6803e3ff1@10.106.117.132, Content-Type: application/simple-message-summary. (5) Confirm that the MWI is enabled for the user. 5 0 obj 2. ca [Download RAW message or body] [Attachment #2 (multipart . 09-29-2012 i had a problem with MWI indicator, which lid lamp not goin on when receive voice-mail. - edited make sure you have ports created for SUB as well on CUC. endobj It then compares that with what state we currently think the light is in and, if it needs to change, queues the task. <> 4. On CUC port group, make sure that the port group has check register with SIP server and Enable message waiting indicator. New here? When a caller leaves a message for a subscriber, Cisco Unity connection notifies the phone system to activate the MWI on the subscriber's phone which is done by turning on the red light of the phone along with a blinking message icon on the Phone. For example, a user could have pending messages, but the MWI would not be turned on. Make sure that the MWI on and off numbers are unique and should verify it by checking in from route plan report on CUCM. Click on Edit then choose Message Waiting Indicators. Skinny Integration:1. New here? Browse to: Telephony integration >>>> Port group >>>> Edit >>> Servers. Funny thing is that the user's extension is 44435 and the error states that his extension is 44137. Click the User's ID you will be directed to Edit User Basics. The status now changes immediately, even if an interaction is still in progress. On CUC port group, make sure that the port group has check register with SIP server and Enable message waiting indicator. Go to line and choose from Light and Prompt, Prompt only or Light Only. Any ideas? 08-07-2018 Note: If the test is not successful, the Task Execution Results displays one or more messages with troubleshooting steps. The MWI is a light indicator on a Cisco IP phone to notify the phone user that a voice-mail message is pending. In Cisco Unity Connection Administration, Select Users . - edited The extension number and the Current status of the Light. 10:19 PM 10 0 obj endobj We dont use SIP, just Skinny. Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations and select Phone System. Ensure to tick Enabled and Inherit Users Extension. % If you are having a CUC PUB/SUB setup, then. 7. Cisco.com Video Home. - edited In case of new message, the NotifyQ gets filled. Check the Calling Search space of Message Waiting Indicator (Off MWI), also check the partition for it and if the Voice Mail port can reach for this partition, In Unity Connection go to Telephone Integration -> Phone System -> Click on a server -> Click the Run button next to "Synchronize All MWIs on This Phone System". Troubleshooting Guide for Cisco Unity Connection Release 10.x Chapter 9 Troubleshooting Message Waiting Indicators (MWIs) in Cisco Unity Connection 10.x MWI Problems The user listens on the phone to only part of the message, then either hangs up or skips to the next message before hearing the entire message. 2 0 obj Reboot the phone and advise the user to test. Cisco Unity Connection Version 9.x - Retirement Notification The Cisco Unity Connection Version 9.x has been retired and is no longer supported. Go to the CLI of the Unity connection run the query below to refresh the folder counts and after running the command restart the AvNotifier Service. This Thread discusses how to troubleshoot the MWI (Message Waiting Indicator) issue on Cisco Unity Connection 7.x. 4. In Cisco Unity Connection click on Users. cs ! 5. Things to check on CUC for Platform issues: 1. When I try to reset the MWI in Unity, I receive an error in the event log. >>>>>> CUCM will response with a 503 service unavailable error: Via: SIP/2.0/TCP 10.106.117.132:5060;branch=z9hG4bK76d6868527bc46c9814f2b52390d0325, From: sip:10.106.117.133:5060;tag=8979f8a2d55640cf8e710118dbe4dda3, To: sip:1000@10.106.117.132;tag= 1877519591, Call-ID: d4f7d9bd989b4dde8926559173d11968@10.106.117.132, Warning: 399 LODKSCUCMUCSPUB01 "Unable to find a device handler for the request received on port 35410 from 10.106.117.133". This occurs after the network has recovered and Connection's SplitBrain Recovery (SBR) process has completed while a significant load was still on the system. endobj So far this works for our employees. Make sure the connection notifier service is activated on the primary server.2. dailies app; rockford public schools family access; Newsletters; victory cheer competition biloxi ms; aetna software engineer interview questions; top 1 global hanzo build Navigate to the Cisco Unity Connection Serviceability page. 5. endobj If the server list on CUC is not in accordance with the CCM group defined on the trunk then CUCM will send out a 503 service unavailable in response to the Notify from CUC. Reset MWI in CUC user/Edit/Message Waiting Indicators solved my issue. Caller leaves a message for the user. In order to view the Enabled check box, go to Connection Administration and click Users > Users > Messaging Waiting Indicators. Go back to Message Waiting Indicators Page. Customers Also Viewed These Support Documents. and when i check phone-system on voice-mail-template in cuc, found out the wrong phone system is selected. 4 0 obj For example, a caller who is recording a message might hang up, so Unity Connection detects that the call has ended and stops recording. On the Search Users page, Select the alias of the user. FOR MORE INFO. I called the users extension and left a Voicemail. If SCCP integration is there, then make sure the voice mail ports should have the CSS which has the partition of the phones.2. minecraft championship map. If you do not hear the reorder tone, but the MWI is not turned on or off, a route plan may be causing the problem. Understanding & Troubleshooting MWI on Unity Connection. <>stream You will see the Message Waiting Indicators Where you can see the Display name normally set to Default MWI-1. - edited >>> VM port sends out a stationinit message with the MWI notification: This notification message from CUC contains the target extension, MWI extension and message count. The calling search on the trunk should have the partition assigned to the directory number of user. Press 1 to change your Pin . 6. User reported that their Cisco Phone's MWI light is not turning OFF or not turning ON. In this example it is currently OFF meaning there is no new message and light is off on the Users hard phone. Both (ER & UC) replication is in good state. Otherwise, the ports can potentially be too busy to dial out immediately in order to turn MWIs on and off. Any suggestions? In Cisco Unity Connection Administration, from the Related Links list in the upperright corner of any Telephony Integrations page, select Check Telephony Configuration and click Go. Reset MWI by ticking the little box beside MWI-1 and clicking Reset All. Dial the MWI on extension then dial MWI off extension, if the phone led become red after dialling MWI on, then the disappear after dial MWI off that means MWI on & off configured properly on you cucm.3. 10:24 AM. 8. What if Refreshing MWI does not resolve the Issue. Events that Trigger Cisco Unity Connection to turn MWIs On and Off: These events/logics trigger Cisco Unity Connection to turn MWIs on and off: The MWIs do not turn on or off as expected for the events that are triggered from Cisco Unity Connection. hZ[o~_Q@!d {2qb "JM&&=7"7na5YSSvV3EIf&nUQf(-/W)1[Q[kb Vj1]oAU6_t*-6ZMX7]%Vu 12]1V)dRQ] L5]3KSm5?2JcD6h7&\Qj^>Kb/G|v|4khTm/OkkjyIWmssG%GJ:aT)Nd0=Sa eI_*\'iGEpy2B'6\g`R6 Eym9`. endobj endobj <> Note: If the above troubleshooting does not resolve the issue. I have swapped phones, and changed lines on my own phone to verify the issue. Thanks! ca [Download RAW message or body] [Attachment #2 . Event Type: Error Event Source: CiscoUnity_Notifier Event Category: Run Event ID: 1032 Can you share the following for a failed scenario: Thank you for your sharing, it's really helpful~. One, to turn the light on on a phone when it has a new message waiting and another to turn the light off on a phone after that user has dealt with the message maybe they deleted it, maybe they listened to it but it's not a new message waiting any longer so the light needs to go off. 02:37 AM. It should be in accordance with the CM group assigned to the device pool associated with the SIP trunk/Voice Mail ports. Confirm that an adequate number of voice messaging ports for the phone system integration are assigned to send MWI requests. Click on Edit then choose Message Waiting Indicators. Choose Telephony Integrations > Ports in Cisco Unity Connection Administration page and Confirm that there are voicemessaging ports for the phone system integration that are assigned to send MWI requests. Make sure the connection notifier service is activated on the primary server. On the Playback Message Settings page, Select Saved under When Disconnected or User Hangs Up During Message Playback field. This is a good doc. Call comes to IP phone and since user does not answer/busy, it goes to Voice mail. In unity connection cluster, while both servers can answer the calls and take messages but the connection notifier service responsible for MWI is activated only on the primary server and not on the secondary. offset number flow salesforce. Occasionally, the MWI setting for a telephone can be out of synchronization with the user's message status in the voice-mail database. On the Search Phone Systems page, select the name of the phone system for which you want to synchronize all MWIs. Troubleshooting steps Login to Cisco Unified Communication Manager Go to Device > Trunk > Verify that Unity Connection Trunk configured on CUCM has Inbound CSS configured. Message Waiting Indicator (MWI) is not working on Cisco Unity Connection: WHAT COULD BE THE ISSUES | CHECK THIS DOC. Procedure Browse to: You can try doing a resync of MWI if MWI is not working for any of the users: 1. 3. endobj 8. From a phone, dial the extension that turns on the MWI. But our message waiting indicators are working again. You can try doing a resync of MWI if MWI is not working for any of the users: 9. 4. "/> In case of SIP integration, CUC sends SIP notify messages to the phone system to turn the MWI on or OFF so Accept unsolicited notification should be checked under SIP profile assigned to the trunk. But it seems that CUC cannot notify CUCM for new messages. Search for the user by entering either the extension or Alias. <> Use these resources to familiarize yourself with the community: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 1. <> Click on MWI-1 and ensure that Enabled is tick and Inherit User Extension is selected. Note: If a new message is waiting or if current status is ON it means the light is currently lit up on the users phone. End-of-Sale Date: 2015-12-29 End-of-Support Date: 2018-12-31 Cisco's End-of-Life Policy You can view a listing of available Cisco Unity Connection offerings that best meet your specific needs 2. Check the following on the SIP trunk security profile: - Accept Out-of-Dialog REFER, - Accept Unsolicited Notification. Cisco Unity Connection SIP Integration 1 0 obj Cisco Video Portal. (a). If you are having a CUC PUB/SUB setup, then make sure you have ports created for SUB as well on CUC. 3. Cisco Unity Connection is a robust unified messaging and voicemail solution that provides users with flexible message access options and IT with management simplicity. %PDF-1.6 uoguelph ! 1. so i correct that, then MWI for voicemail get fixed and working.. Find answers to your questions by entering keywords or phrases in the Search bar above. (8) If these steps do not resolve the MWI problem, enable macro traces for MWIs. Run the test again after you correct the problems. When the subscriber listens to the message, Cisco Unity connection notifies the phone system to deactivate the MWI on the phone, SIP integration:>>>> Conversation manager on CUC initiates the SIP stack to send out a SIP notify to CUCM:NOTIFY sip:216181@10.106.117.132 SIP/2.0From: sip:10.106.117.132;tag=185be2450fa4498f9ad928a998f4cc11To: sip:216181@10.106.117.132Via: SIP/2.0/TCP 10.106.117.133:5060;branch=z9hG4bK83d91e663e4d47768465116b5a37666cMax-Forwards: 70Contact: sip:10.106.117.133:5060Call-ID: faa6de08ae424acc8dda1cc260e732ed@10.106.117.132CSeq: 300 NOTIFYEvent: message-summaryContent-Length: 73Content-Type: application/simple-message-summaryMessages-Waiting: yesVoice-Message: 4/0 (0/0)Fax-Message: 0/0 (0/0)>>>> Message waiting manager creates a message waiting process for that extension:91495542.000 |10:12:37.303 |SdlSig |SsInfoReq |wait |MessageWaiting(2,100,134,2267308) |MessageWaitingManager(2,100,133,1) |2,100,14,8121954.2863^10.106.117.133^* |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0] Type=0 Key=0 Node=2 Party=44401597 DevId=(2,81,1) CSS=947a4fc1-c861-eb04-090f-c80b57cff533 dn=ti=1nd=216181pi=0si1 FeatId=122 FeatVal=2 WhichLamps=0 LampPersis=0 Signal=0 Cause=0 clientCodeReq=F authCodeReq=F numVoiceMsgNew=4 numVoiceMsgOld=0 numVoicePriNew=0 numVoicePriOld=0 numFaxMsgNew=0 numFaxMsgOld=0 numFaxPriNew=0 numFaxPriOld=0 FDataType=0opId=0ssType=0 SsKey=0invokeId=0resultExp=Fbpda=F>>>> Message waiting process sends out the da request:91495542.001 |10:12:37.304 |AppInfo |MessageWaiting::sendDaReq dialingPattern=216181 dialingPartition=33b00713-6550-607d-3c37-61a716556c28 voiceMailbox= orig digitString=216181, cmDeviceType 0>>>> Message waiting process asks the DB layer to update the MWI status:91495545.000 |10:12:37.304 |SdlSig |DbVoiceMailUpdtReq |initialized |Db(2,100,208,1) |MessageWaiting(2,100,134,2267308) |2,100,14,8121954.2863^10.106.117.133^* |[T:N-H:0,N:0,L:0,V:0,Z:0,D:0] 02000000 01010101 04000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00617043 b0ce9c90 f02cc086 0000000091495545.001 |10:12:37.304 |AppInfo |DB: CFastAccess(EXEC dblSetMwi_)91495545.002 |10:12:37.304 |AppInfo |DB: SQL1[execute procedure dblSetMWIEx('216181', '33b00713-6550-607d-3c37-61a716556c28', 2, 1, 4, 0, 1, 0, 0, 1, 0, 0, 1, 0, 0)]. (2) Choose Telephony Integrations > Ports in Cisco Unity Connection Administration page and check these items: Confirm that there are voicemessaging ports for the phone system integration that are assigned to send MWI requests. From the phone configuration click the telephone line. endobj 7. Ensure that the voicemail is properly set up with the correct extension listed in Cisco Unity Connection. Intoxalock Sync ErrorWhen an ignition interlock user calls to report that he or she is having a problem, our customer support team will ask a series of questions to find out the . I have also looked on the user objects for people who complained on Unity to check their message indicator status and it says off, despite the fact it is on, on the phone. Current Status has been changed to ON automatically after my voicemail was received. Step 2 On the Phone System Basics page, under Message Waiting Indicators, select Run. 6. Checklist under telephony integration: 1. Make sure that the MWI numbers defined on CUC are same as to what you have defined on CUCM. Press 3 for security options. The message waiting indicators are working well. Thanks a bunch. Go to Cisco Cluster to change Message Policy. This video explains how to collect logs on Unity Connection for MWI issues. The inbound CSS should have the Partitions of the Directory Numbers configured. 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