The interview took place via text on Microsoft Teams app. This bank should be called worst bank in America!!! $12.00. To make matters worse, when there are real accounts of fraud, Bank of America isnt always the quickest to respond. That said, here is the information regarding claim #Account ending - 3605 Thank you, you have successfully subscribed to our newsletter! Digital tools so impressive,. I selected 584 to be transferred over to cover my car payment internet payment and to have money for the week. They told me that I was going to get a call back for an update never received that call. Online Transfers from Bank of America ^lisbeth, @Eslizzy25 Hello. Keep in mind that you can only sue the bank for $10,000 or less. PLEASE consider crediting this billing issue on my behalf immediately so I may get back to clearing my negative balance, repairing my credit, and saying goodbye to my mom with an open heart and mind. There are SO MANY better banks and credit unions. If they want to lock you out of your account and call it a "system issue" then they can do so. The vendor acknowledged the cancelled venue, yet I was told by the vendor via email to pursue my refund from my bank rather than from them (see attachment). Therefore, Bank of America should give best services to its customer. For more information about reviews on ConsumerAffairs.com please visit our You can contact the CFPB by going to the official website and completing a short form. I lost my credit history. This complaint was posted by a verified customer. They also wiped out all of my mortgage history, car payment history as well. No one the bank or the owner has received a call or email from Bank of America about this check. My name is Steven Morgan CEO of Talk of the Town Group LLC. They say they do, but the report says the opposite. It seems like this world has changed to just a greed fest where decency and kindness is no longer valued but looked at as though it were proof of weakness. You can also share your own toughts and complaints about Bank of America using the . I accidentally clicked it to be transferred into the loan assist account because all of a sudden after years and years the loan assist was at the top of the list when it had always been my main checking account on the top of the list. Bank of America can help with t, RT @unitedwaynyc: UWNYC and @BankofAmerica brought in the season of giving this evening with a special tree lighting at @bryantparknyc. Our call center is experiencing longer than normal wait times. Rating 2.51/. Use this comments section to discuss problems you have had with Bank of America, or how they have handled your complaints. Bank of America is accredited by the Better Business Bureau (BBB). Account-holders often complain about the fact that a variety of Bank of America's services are not always easy to use, affordable and efficient. 11/15/2022. We have been doing business with you for the last several years. Theres a ton of legal documents you need to fill out, and an error on your part could mean that the case will be immediately dismissed. As serious as fraud is, it is incredibly frustrated to have your money locked down because of perfectly reasonable and normal usage. So do not bank at bank of america, they will call the cops on you for taking your own money ouy. Bank of America. Its been times I had lower than my check and they wouldnt cash my check!! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. How to File a Complaint Against Bank of America - Your Options - Start Today, How to Contact Bank of America Customer Service. All product and company names are trademarks or registered trademarks of their respective holders. You have $21,000 of my money and YOU WILL NOT RELEASE IT! I call them and reach online banking who transfers me to the fraud department and then I get a message that says the fraud department is closed and the phone cuts off. Monthly fee. Illegal tactics to collect on mortgage balances. You can file a complaint with this agency by filling out the online form or by calling 1-877-FTC-HELP (1-877-382-4357). I tried sending some money to family via BillPay and my account got locked. One of the Bank of America ATMs has just taken my money and the dispute is still ongoing. This review was chosen algorithmically as the most valued customer feedback. It may be used in setting the CFPB's priorities for regulating companies like Bank of America. If you are unhappy with the service you receive from Bank of America, you are not alone. Carey Hall and BofA are positive on value stocks, which generally lagged in the last bull market but have a history of better performance in higher interest rate environments. But Bank of America will not return her money and my moms remaining years on this earth have been devastated. I'm your host, Phil Rosen, reporting from New York. You can also review our page of help links to find the answers you're looking for online. Before filing a Bank of America complaint, you should first try to resolve the issue with the bank on your own. Our apps features will make sure you can: We have helped over 300,000 people with their problems. How To File a Complaint With the FTC. Initial complaints should be directed to Bank of America directly. This webpage has got a 1-star rating, has been investigated for scam activity and has thousands of BBB complaints. Was told that they have to hold the money for 5 business days before they can even give it back. Bank of America Complaint. And the entirety of the loan left was only 330 dollars. Tha. The Federal Trade Commission (FTC) is an agency that oversees consumer protection issues and represents the interests of consumers in the financial services sector. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Your Most Common Complaints against Bank of America. I requested a copy of the original loan file from Bank of America for my deceased mother's account. I dont think so!!! Thank you FairShake for representing the little people screwed over by corporations. Member FDIC. What Bank of America did: In 2020-2021 . So, I wait about a week to get a temporary password through the U.S. Mail. This action, on Bank of Americas behalf, was incorrect from the start; thus, resulting in the credit reversal not finding fraud. Desired outcome: ^guillermo, @loveAmari3 Hello. Bank of America has a 1-star rating on the Better Business Bureau (BBB) website. This will surely increase the credibility of your complaint. Excessive fees. It is inhuman to pressure on one Teller only when Bank of America could have had another teller to reduce the pressure from the existing teller . Another option at your disposal is to write directly to Bank of America's Customer Satisfaction Division at the following address: Bank of America Worst company I ever dealt with, should illegal to be allowed to hold your money that they took from my account. Please be sure to have enough funds in your account to cover this transaction. Mon-Fri: 8 a.m.-9 p.m. If you have an issue with your account, credit card, or loan application, you can contact the bank's Complaint Department through the bank's official website. Office hours are horrible and now need an appointment every time you want to try to resolve the issue. I had other accounts in very good standing with Bank of America as well. In addition to the standard checking and savings accounts the company has offerings for students, online and mobile banking customers. Bank of America Advantage Plus Banking. I never signed anything. I even asked the representative so you're telling me as an employee of that bank they wouldn't fix this for you immediately. The gentleman that kept calling me back had no answers to why the money sitting in my CLOSED ACCT has yet to be transferred to my new acct. We value your privacy. Curious about other trends this year? As it turns out, one benefit of the pandemic is that it made money-savers out of us. BOA should have its internal processes and procedures investigated and audited. fee they would not waive fee in the middle of a pandemic. What Bank of America did: Approximately a year and half ago my phone was stolen and $550 was taken out of my Bank of America checking account , they reimbursed me but later took the money back even after I sent them all that they asked for plus video of the woman picking my phone up off the table and walking away with it.On 07/23/2022 I filed a claim because a auto shop charged me $325 to fix . So, when Bank of America customers find out that the card they applied for is not the one they were actually approved for given, its understandable that they would be upset. Or that a payment arrives late and I do not understand why they closed my account without notification, the saddest thing is that the rewards that I collect during this time simply do not want to honor them, since Mr. Cruz told me that the account is closed, I would like to have the opportunity to honor my rewards, since over time I collected $1031.69 and it is not fair for me to lose them for not receiving any notification that they were updating their database,and the worst part is that I have tried to speak on the phone with more representatives and nobody helps me. WARNING: A complaint can be detrimental to your credit score. Did you grab holiday toys for your little ones? FAQ. I own a restaurant. I had this credit card paid early every month to zero balance for almost 4 years. All they tell me is the same thing they told me 4 days ago they are working on it. Bank of America told me they would investigate. 100 N Tryon St STE 220, Charlotte, NC 28202-4031. We saw that you mentioned us. Disability started manifesting around the same time. The demand letter needs to include all of the following elements: If your complaint is related to a credit card or a bank loan application, you should also include: The letter should be sent via certified mail. Malkit S. Sappal The bank has a total customer base of approximately 80 million individual and small business accounts that are located in Europe, North America, Latin America, and the Caribbean. In 2007 we bought a piece of property with an old house on it (house #081).. Later, we found out it was actually TWO pieces of property with TWO separate tax bills (-11 and . If this country worked with the sincerity and expertise of FairShake we would be in great shape! Send on Date: 11/14/2022 I did not receive an email, text, letter, or call alerting me of the reversal. Customer Satisfaction Department I have answered every question and sent every document they requested in less than 2 days every time and no closing. High fees: Bank of America charges a monthly $8 maintenance fee plus an additional $10 fee per transfer when you make more than six in a month. The BBB's profile page for Bank of America lists 5,893 complaints closed in the past three years, with 1,779 closed in the past 12 months. But don't take my word for it, do some research on bankrate.com to find so many better options than this terrible goliath of a bank. Even though I keep saying No thank you. Bank of America review: BoA is illegally using my mortgage ESCROW. Our content is intended to be used for general information purposes only. Is taking better control of your finances on your list of New Years resolutions? I have attempted to give their information to the Bank Agents to help them with their process. My mother is going to transfer money to an account that was supposed to be closed. This comment was posted by a verified customer. Resolved "Fraudulent Charges allowed on my account by BoA" Resolved "Arbitrarily canceled my cc with a negative balance" Resolved "refund of funds which are on hold since.". Depending upon the amount of damages you are seeking, you can file a complaint in small claims court in the county where the bank has its headquarters or where you obtained a loan from the institution. Next bill with interest charge of $17.55 with a 0 balance. When refinancing your home or applying for a loan, its important that the bank you choose is prompt and communicative These are big decisions after all! 2 reviews of Bank of America "I was having issues with BofA online and required for me to visit a physical branch. Identity Theft is so prevalent at BOA that customers will spend an excess of 2 hours holding on the 1-800 fraud hotline before connecting with an associate. Back in April of this year I was paying my bill starting at $100.00 every 8th monthly. This has destroyed me financially. Her work has been featured in U.S. News & World Report, Investopedia, Yahoo!Finance and many more publications. I cant say enough good about this company! at all times Thanks Privately message your name, ZIP code, phone number, inquiry and best time to contact you. After calling 12 times and getting all kinds of stories we find out the same check with the 10 days hold on it has caused this freeze. I get into my account and send money to family again since it got shut down the first time. At that time I had scheduled an online transfer of 500$ from another bank checking account. P.O. In the U.S. alone, Bank of America has more than 5,400 financial institution branches located in more than 15 states, so peoples experiences with the bank will vary. Please contact me immediately if you have any questions or concerns in this matter. Bank of Americas global reach serves 47 million consumers and small businesses with 4,700 financial centers and 16,000 ATMs. Some customers also complain about customer support representatives who are slow to respond and may even use discriminatory language when responding to customer inquiries. I had to file a claim, BOA sent me a new debit card and they seemed to carefor the time being. So now with my car loan I'm going to get penalized 3 weeks before Christmas. What complaints do people like you have against Bank of America? Yes no joke! 2 modification: Failed to carry over the Escrow to bring the loan current: They add any interest, escrow, fees, and expenses to the principal balance: Modification is that the loan is brought current. The company may be asked to respond to it. Claim ID: [protected] BOA now wants me to provide more info (essentially the same info Ive already provided) I called in to confirm that they legitimately needed a second opinion letter from another merchant that the quality was bad on the product. Bank of America customers regularly complain about paying their credit cards off and still being sent bills. They absolutely can return it they just don't feel like going through those processes. And what can you do about them? Please cli, @mlzema I know your time is valuable. @ErenCaner Thank you for reaching out. No one in the branch has the authority or knowledge as to how to close an account. Use another bank. Close the account and transfer the money. One of the top complaints that customers lodge against Bank of America is being charged overdraft fees on accounts that they thought they closed or put on hold. BofA online agent we're not helpful what so ever. I also filed a police report, a report through the IL Attorney General, Federal Trade Commission and the Better Business Bureau. Upon examination of the initial transaction claim, this claim was filed as a fraudulent claim rather than a billing concern. You should consult with a consumer protection lawyer for professional help and support if you want to proceed with your case. It is one of the country's "Big Four" banks alongside Citigroup, JPMorgan Chase, and Wells Fargo and operates in all 50 states; however, the company has also been the subject of numerous legal investigations for wrongdoing, including one which resulted in a record-setting . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. On September 9th, my credit was reversed on the day I had to fly out to visit my mom in Hospice care. You can find contact details for Bank of America above. After paying they said their order is incomplete and kept making offers with a no thank you on the bottom and or add to cart. You can also contact the bank by calling the branch phone number at 864-252-3445. Convenient locations: Financing options: I ran thousands and they wont help me invest .. the cashier in Charlotte Nc that made my account is stealing money from my account!!! I don't miss payments and my credit score is valuable to me due to my business. Close the account and transfer the money. Visit Customer Care Contact Form. I did this immediately. Each time I paid my credit card bill I was also charged interest so that although my crdit balance would go down it would quickly go back up so that my balance woud NOT go down. Next week I am go in chase to open a account thear . It is the second largest bank holding company in the United States by assets. Ready to connect with a mortgage loan officer? Item: [protected] I went to the Bank of Americas branch located at 16370 Pines Blvd, ,Pembroke Pines, FL 33027 today Saturday 10/29/2022 at 9.45 am and there was only one Teller serving lots of people. BoA is illegally using my mortgage ESCROW, - Credit card dispute over atm's malfunction, - Original mortgage file including insurance policy. Ga. . Please refundI am sick at the moment and I thank you for your service. It has now been 4 days for the freeze and 10 days for the check. Trying to call is a joke, and going to Mid Rivers, 5th St. location is a total waste of time. Fees for services the mortgage company didn't provide. What Bank of America did: I made a transaction thru the app its provided the transaction went thru they froze my account i called confirming it was me that did it to who i made the transaction, he had a buisness card also with bank of america from what he explain to me the account was open he had around 75 u.s dollars just to keep it open monthly, from starts reason it was for a purchase of a . A free inside look at company reviews and salaries posted anonymously by employees. For 1.5 years now. Service: Next Day I would like to escalate this complaint to recover my fraudulent Zelle activity. Bank of America Complaint. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. The latest complaint Fraudulent Charges allowed on my account by BoA was resolved on Feb 04, 2022. It broke immediately so I filed a dispute that the product was unsatisfactory. Prevent B of A from taking advantage of elderly people who made a clearly honest mistake. 33,262 Bank of America reviews. If you look at the many reviews below, you'll read the personal details of how terrible this bank is. Box 512868 Then I was instructed to send the deposited money from my checking account electronically to my so called team leader Ashley ** and to a vendor by the name of Sherrie ** via Zelle and Cash App. I started working for what ended up being Bank of America in April 14. Desired outcome: Bank of America has an average consumer rating of 2 stars from 1421 reviews. There was a card I don't use that had a charge come through for $25 while I was in . You may be able to save time by using an ATM or our mobile app. i called today to find out why my employees couldn't cash there payroll checks from my buisness accounts that had substantial amounts of money and was told that my buisness accounts were closed and that it was a buisness decision and that bank of america has the right to not disclosed any information for why the accounts were close i have been with bank of america for almost 15 years plus and have never have any problems with personal accounts but just open my buisness acounts less than 8 months bank of america said that they have sent out a notice which i haven't seen i need my funds now not 2 weeks later to pay my bills for my buisness and employees im a small buisness owner, Desired outcome: In some cases, the CFPB may not be able to review your complaint. Desired outcome: Thanks for your service bank of america . I have never had this happen with another bank before, they will not remove from bill. You werent the only one making purchases in your PJs. This Broker tried to charge my credit card $1,398.00. They don't care about the customer. After you select the specific issue you are having by clicking on the appropriate link on the page, youll be presented with all the contact options available, such as the relevant phone numbers and address you can mail your complaint to. The BOA rep then told me you should make sure youre purchasing from a good company next time. Member Service. I'm going through the same thing! They then tell me that it must be a "system issue" and that I'll need to contact the fraud department on the next business day which is 3 days away. Initially, you'll be asked to categorize your complaint by identifying the product or service your complaint involves from a list. I'm hopeful and it says it will get to them in a week. From statements being stolen from mailboxes, to unauthorized withdrawals, Bank of America customers experience their fair share of disconcerting fraud. Our local team of specialists is ready to help with advice and guidance, wherever you may be in your financial journey. When we didnt get the refund in 6 days, she called back and was told it would be 8 more days before we would receive our money back because she called back to ask about it. For 4 months BofA had reported to the credit agencies, I saw my FICO score. The BBB has recorded over 6,788 complaints in the last three years, all of which were addressed by the banking giant. First STOP TAKING MY MONEY. I immediately reported my billing concern to BOA. In 2016, Forbes listed Bank of America as the eleventh largest company in the world. In 2016, Forbes listed Bank of America as the eleventh largest company in the world. I closed my BOA savings account ending in 1993 over four years ago. When I started to work there the bank was called "INDUSTRIAL NATIONAL BANK", then the Bank became "FLEET BANK" and years later changed it name to BANK OF AMERICA when they bought FLEET. I made atm deposit from my Fidelity account, BOA floated the money on hold for 12 days and said it was company policy. I want my FICO score back and the debt erased from the credit bureaus. Friedberg taught Finance and Investments at several universities. On June 8th, 2022, I purchased 2 tickets to a concert venue through the My Ticket Tracker webpage (see attachment #1). For many Bank of America customers, these scenarios sound a little too familiar. We applied for their signature plus card that had a 40,000 miles bonus if you spend a certain amount. resulting in an alarming number of consumer identity theft complaints. We appreciate you coming in. They purchased thousands of dollars of stuff from shrub and champs I mean my mom doesnt even know what those places are . When I tried to contact them again, Mr. Juan told me that I had to send the email and gave me the email [protected]@bofa.com again and gave me another case number [protected], and I sent them a copy from social security, the last person I spoke with was Mr. Cruz with reference to the account but he told me that I had to wait for a resolution from the bank. The customer is a number and they just don't care. DoNotPay will also give you a hand if you want to prevent stalking or harassment, protect your work from copyright violation, or get virtual credit cards to sign up for services without disclosing your credit card information. The bank charged overdraft protection on several transactions in a row all while showing my account as positive. Bank of America is a full-service national bank with roots dating back 240 years. Justia lists at least 30 cases of civil litigation . Financial education: We will be closing all our accounts. This message is a reminder that we will execute the following transfer request in 3 business days: The woman on the phone asked me several times if I was cancelling and I told her, "No", "I wanted them to send me a licensed moving truck". False statements about their ability to offer a loan. If you are unable to resolve the issue with the banks customer service, you may contact the bank's Corporate Headquarters in North Carolina by dialing 1-704-386-5681. There were three Branches nearby before Pandemic and now one has been closed and other branch opens on Monday to Friday from 10.00am to 4.00pm just part time and thus giving lousy services to customer. It is as though they are saying me speaka no English. He told me that he had a friend who went through the same thing but got out of it after he submitted a police report and proof to collections which Im going to do the same thing since I still have everything from the paperwork the scammers had me fill out and send back to them as well as everything BOA sent me. My name is ******* and just recently had a horrible experience with Bank of America Customer Support. Many customer grievances are about confusing bill pay processes, overdraft and other fees, and accounts being put on hold. What happened: I made a purchase from PureHealth Research for around $80.00 dollars. Thats why DoNotPay created the Sue Now productto help consumers fight against companies that have wronged them. We opened the new accounts and have had NOTHING BUT TROUBLE! I have several accounts and Credit Cards, but looks like to me since you can NEVER simply contact someone, and the fact they close at 4, and most locations are no longer around. The Company PureHealth Research Ally Bank comes to mind as a far superior bank. What we don't like. Credit card products: Nothing has been done so far. I took the $500 loan offered because my car died and needed an emergency down payment to finance a vehicle. Her account was taken over by fraud and they stole thousands of dollars. Change the incorrectly reported data for the last 1.5 years, report in correctly, delegate some functions to your representatives, they are too underpowered. Business Incorporated: 7/31/1998. Bank of America. Call Customer Care on 1 (800) 432-1000. It is PAYROLL TODAY and 30 employees are waiting for their paychecks. Please refundI am sick at the moment and I thank you for your service. I stayed on the phone to then talk to the desired the fraud, claims department. On September 12th, 2022, I alerted the vendor that the concert event was permanently cancelled and requested a full refund (see attachment). This letter said that I had to distribute this claim and I am doing this now, Not to mention the amount of money that I transferred into the loan assist account was over $250 more than I owed so why wasn't that red flagged in the first place is my question. Sig, @Road_2_Ft_Worth Hello, Michael. To: Adv Plus Banking - 1993 The lady at branch even put a new jersey address on my account without me know and taking money and bank of america dont want to give me my money and they can clearly see that this is fraud the fraud departmwent called me and told me it was fraud . Resolved "edd customer service" Resolved "checking account" Resolved "charged 39.99 a month for shopping . I deposit a check in the bank on 08/31/2022 i knowed that money started coming out of account i nwent the branch the lady in the told me to open a new account i did that and she filled a fraud claim for me witch i later found out that she could not file claim only the fraud department then i put money in the new account that was gone . To start the legal process against the Bank of America, you must first draft and send a demand letter. In June of this year, I unknowingly fell for a job scam where I applied and got hired by a company American Specialty Health as a digital health coach or so I thought and was sent 2 checks of 4992.00 each which was supposed to buy the equipment that I needed for my new position with the company. Bank of America has a suite of credit card choices including cash rewards, travel, low interest rate, small business and cards designed to repair damaged credit. As recently as this morning, my account continues to be in the red, with returned credit payments accumulating. Share your photos and videos with others to prove the truth of your words. The vendor no longer returns any emails on behalf of my charge, nor do they ever answer their telephone. You ARE NOT ABOVE THE LAW! The main character in the great movie Its a Wonderful Life. But BOA continues to transfer out and transfer back the 500$ each month. Change the incorrectly reported data for the last 1.5 years, report in correctly, delegate some functions to your representatives, they are too underpowered, Reopen my card that I didn't owe anything on, Denied my claim of unauthorized purchases, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Recently a client of ours gave us a $10,000 check from his company. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I warned Bank of America during chargeback "Please, do not pay them, they are scam artists". Over 12 times I've been by to check on status and never get anywhere. Respectfully, I WOULD LIKE TO GET MY MONEY BACK AND LEAVE THIS BANK ALL TOGETHER. But, it is almost to the end because I ran out of options but to take it to the small claims court. We HAVE LOST OVER $100,000 in revenue as a result of the freeze. Prevent B of A from taking advantage of elderly people who made a clearly honest mistake. Credit card was opened 2 years ago. Like many other, I've been with this bank for over 20 years. Valid reasons for filing a lawsuit against Bank of America are: Be absolutely sure that you have legal grounds to sue the bank; otherwise, you will not only lose the case but will also permanently damage your credit score. I will fight Bank of America to the last to see my mother gets justice and retribution I have made numerous calls to the claim fraud dept and am transferred three or more times and then finally my call gets disconnected it has happened too many times for it not to be a strategy the bank usss to get rid of consumers looking for stolen funds to be returned. Bank of America says because I didnt notice it for just over 6 months, they arent liable.. Bank of America opened a new checking account for her but left the old one open so the criminals just had funds transferred. This incident happened on May 22, 2021, around 4:30 pm. I had a credit card with bank of America for 17 months and out of the blue they notified me today that they closed my account effective September 16th, 2022. If you have tried resolving your grievance with Bank of America but arent having any luck, it may be time to escalate your dispute through arbitration or small claims court. Statements from the bank are OK, regular. On top of that, youll likely need to hire an experienced attorney to help out with the lawsuit if you dont have any legal experience yourself. The Federal Trade Commission (FTC) is an agency that oversees consumer protection issues and represents the interests of consumers in the financial services sector. Submit a complaint and get your issue resolved. First STOP TAKING MY MONEY. They fire the employee who called the police!! . Since August 2019, I have had three frauds on my credit card. Desired outcome: I call back and then they finally are able to fix it. ********************************************* If you need help, please send us a message by clicking on the follo, @balihaiqueen428 Hello. Services: Bank of America reduced overdraft fees from $35 to $10 in May 2022, per a January 2022 press release. BOA fails to have the proper security in place to protect its customers. A local Bank of America mortgage loan officer can help . Bank of Americ have worst service everin banking industry . She called and said our bank account would receive a credit for th overpayment in 3 to 5 days. Amount: $500.00 Consumers can deposit checks, receive mobile alerts, receive cash back deals and more. I am in Week 3 of trying to get my paycheck which was deposited into my acct that was closed due to fraudulent activity. Customer took out $9400 and after a long time of them not wanting to give him the money and trying to find out exactly what he was going to do with said money he received and then immediately gets pulled over by the pigs and they start asking him about his bank transactions! I replied that this is insane I can send a photo showing it was CLEARLY broken and the return policy made it impossible for me to send the item back. Date of experience: November 28, 2022 Copyright 2022 Consumers Unified LLC. People need to know someone is out there to help! Credit Karma on equifax shows they closed my account on the 1st of September 2022. I call them, hold for a long time and then they transfer me to the fraud department who can't help and send me back to the online banking department who also can't help and then cut the call. They came to my home in San Diego, CA in a beaten up van with no DOT license to move household goods. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. We saw that you mentioned us and would like to see how we may help you. Reopen my card that I didn't owe anything on. Click here to get notifications about new complaints of Bank of America. This is not even right let a alone even fair to me. Bank of America is committed to helping its customers understand their finances and provides resources on budgeting and financial planning on its website. Most complaints were about products and service, but many were also about billing and collection issues. After speaking with *******, whom was the first agent, she immediately advised . This agent was kinder and actually verified that they could reach someone at the fraud department except that they discovered that the fraud department was closed. @bryantparknyc Exciting time ahead, see you tonight. Full review. I did not authorize . 3.5. As of 2016, Bank of America is the 26th largest company in the United States by total revenue. Desired outcome: We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. The bank is accessible across the country and has about 3,900 branches and about . Bank of America goes through the insurance company they must have for consumer accounts and returns the entire sum that she deposited initially in 2019 when she relocated to florida. So, I can't access my online banking for at least 3 days. The bank, the second largest in the U.S. by assets, offers in-person banking through roughly 4,300 financial . 3. They took their sweet time investigating and doing research but I was shocked that they pre-approved the fake checks when I barely had anything in there to begin with and they had the nerve to victim shame me as well as blame me for the crime itself plus they wouldnt tell me who or where the money was electronically sent to. Customers also report having trouble with Bank of America chargebacks. Investment and insurance offerings: Is this your company? Please send us a DM to see how we can help. Fee: 0.00 Its location on this page may change next time you visit. Bank of America's mobile app gives customers 24/7 account access with fingerprint sign-in. Last month paid my bill 1 day late and incurred a $39. Bank of America would not credit my account for fraud claiming they have no responsibility for Zelle transactions. A refund of the disputed transaction. I call back and after holding for quite some time again I get online banking who tells me they have to transfer me to the fraud department. I contacted Bank of America and they filed the complaint. A company has refused to give you a refund you believe youre entitled to? When BoA found out one lot was empty, they SOLD the empty lot to January 6th 2020 received my b of a edd card. It hasn't. The standard phone waiting times are usually between 30 and 60 minutes. I provided all of the information and the merchant disputed my dispute. 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