(Optional) If the user account has a device in the controlled list, set the primary extension to a directory number. If there are multiple connections to the same site for the same customer desktop, there's no option to escalate to the device. Call Controls. Extended ROI Dedicated Instance supports the same voice and video endpoints as the associated UC Manager release, eliminating the requirement It is a single solution that brings people together any time, from virtually anywhere, creating personalized, intelligent, and inclusive experiences for your hybrid workforce. (Optional) Next to the hybrid domain, click Check Connectivity. example, if you have Webex devices and administrators of the devices in You can activate Dedicated Instance as part of the First Time Setup Wizard (FTSW) or activation can be deferred and completed later from Control Hub. Customers are entitled for 100% Knowledge Worker count for MRA licenses and 5% Knowledge Worker Leave the Enable Digest Authentication check box unchecked. credentials. (Business-to-Business) calling. This chapter will help you set goals and sort them in order of priority. that is shared between all Expressway-C cluster peers. The Webex SIP address for Webex devices is generated from the Workspace name. The Directory URI for the user must match the Directory URI for the directory number that you created for the Workspace. Enhanced Cisco Webex Calling experience for legacy systems. See Hybrid connectivity test tool (Control Hub) for more information. steps: You can use Conttrol Hub to enable Hybrid Calling for Webex cloud-registered The device links the Webex device to the enterprise 10 0 obj directions in the Migrate Cisco Spark Hybrid zone on Expressway-C, specifically for handling Hybrid Calling signaling and media. Possible Solution: Perform the API request again with a supported package type. That way, any settings for B2B or MRA won't affect Webex traffic, and the other direction won't be affected either. The following items are some of the options customers can leverage to extend their network to Equinix. Please refer to the following document for more information: https://www.cisco.com/c/dam/en/us/td/docs/solutions/PA/EdgeConnect/PA_Edge_Connect_Design.pdf. Configuring People settings requires a full or user . Follow these tasks to configure the necessary Unified CM settings that are required server. Ports 5060 and 5061 can be used if We're going to create one rule to rerun the Webex Device Connector to synchronize this cloud configuration change down to the Unified Create a zone for each cluster. Activate Hybrid Calling for your organization. Workaround for directory URI dialingIf your users want to call a Hybrid Calling-enabled Webex device by using a directory URI from their Webex App or another device, we recommend that you create the directory URI to match the name of the Workspace in Control Hub. That's exactly what Webex Callinghas to offer you. calling business requirements. The Introduction We offer multiple contact center products/solutions with different deployment models: Cisco Unified Contact Center Express (UCCX) Cisco Contact Center Enterprise (CCE): Unified Contact Center Enterprise (UCCE) A fully deployed Dedicated Instance cluster can support up to 8 call Calling to open the Hybrid Calling configuration Do not share a B2B traversal pair with Hybrid Calling. %PDF-1.7 allowing customers to build a calling environment that supports unique business workflows. InformaCast mass notification works with Webex Calling and Cisco Unified Communications Manager to create a connected environment focused on safety and communication. The details of your order appear. Subject Alternate Names on the traversal server's out. and Equinix. This number will show up on your hybrid-enabled Workspace. that the directory number has two (almost identical) URIs configured in 13 0 obj Dedicated Instance devices in the Workspace or in Personal Mode. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. The documentation set for this product strives to use bias-free language. Unified CM Administration), return to the tool and click Refresh List. This setting doesn't require Unified CM to be in mixed mode. Each zone can accommodate 6 peer addresses, which supports a Cisco Unified Communications Manager cluster with 6 nodes. After the screen appears that says the software installed successfully, click Close. Instance cloud. If you don't have an existing Expressway pair deployed, read the following documents to design your new Expressway pair to work together: Cisco Expressway Basic Configuration Deployment Guide, Cisco Expressway and CUCM via SIP Trunk Deployment Guide, Cisco Expressway IP Port Usage for Firewall Traversal Deployment Guide. VLAN ID: (This option is not available when connecting with a virtual device.) Benefits. room location. the tool to help you resolve configuration on Unified CM and then rerun a sync afterwards. Choose Hybrid Calling to use call service (PSTN access or internal extension access) through your on-premises Unified CM call control environment. If Expressway-C and Expressway-E run both Hybrid Call Service and mobile and remote access (MRA) traffic, but no business-to-business traffic, the system must reject any SIP message not Synchronize device configuration changes with Webex Device Connector. Cisco will configure those connections over two separate routers (premises equipment) to ensure port and hardware redundancy. tie the number to the device, you can use a Unified CM end user account to represent connection, SSL handshake with the Expressway-E, and a SIP OPTIONS ping. Add subscriptions; Add users; Assign licenses; Assign administrators Dedicated Instance supports the same level of localization as our on-premise Unified Communications Manager. Mac). The service discovers where the email address is located on a Unified CM cluster. which can resolve to multiple Expressway-Es. Choose a route partition to contain this SIP route pattern. Enterprise directory URIs cannot be dialed from a Personal Mode device. Get step-by-step instructions for scheduling your own Webex meetings, real-time group messaging, and more. Leave all other fields with their default values and save your changes. For this reason, we recommend setting up The followed Unified CM configuration must be in place: For each user that requires PSTN for their Personal Mode device, you Please enable it and reload the page. Customers have the flexibility Dedicated Calling application instance hosted and operated by Cisco in Webex Data Centers Customizable Calling platform Flexible, quickly scalable architecture Familiar user experience, reducing the need for employee retraining Unified client for calling, messaging, meetings and team collaboration that is usable across all device types |.\Rv:_Z]=OjZfu%rVRN,j+NT\AVUQ@}j;> g/5=jj_HR~g]nFjYCy~zz% ,`$E\(VA$[>gog(eG?KX$ FK+Yb9XNYsLHI%"@JCBmF$;08io5 as well as applicable cloud innovation, developed anywhere on the Webex platform, to enhance the calling experience. From Expressway-E, go to Applications > Cloud Certificate management. This is not an option available today for Cisco. Webex Edge Connect is a dedicated, managed, Quality-of-Service (QoS) supported IP link from customers premises to the Webex deployment remains backwards compatible. added to the controlled devices list. These end users may be active Click Find, choose Standard SIP Profile For Cisco VCS, and then click Copy. Webex Calling customers have flexibility to distribute users across multi-tenant and Dedicated Instance call control. partners in specific countries. Dedicated instance operations team deploys MRA for 20% of Knowledge Worker license at the time of activation and the customer you want to work with Hybrid Calling. ciscospark.com domains over to webex.com. (for more information see, Activate Dedicated Instance), determines the number of call processing nodes deployed in the Dedicated Instance cluster. You can then run the software manually to synchronize your the Unified CM side. When adding domains, Set Enable Mutual TLS on Default Zone to Off. data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAKAAAAB4CAYAAAB1ovlvAAAAAXNSR0IArs4c6QAAAnpJREFUeF7t17Fpw1AARdFv7WJN4EVcawrPJZeeR3u4kiGQkCYJaXxBHLUSPHT/AaHTvu . The first cluster within the region Create an automatic Webex DNS zone (Expressway-E to the Webex Cloud). to providers that are connected to the Fabric. Dedicated Instance is integrated into Webex Calling and takes advantage of Webex platform services, bringing cloud innovation and an enhanced experience to customers. The Dedicated Instance service is globally available and is orderable as an add-on for Webex Calling Flex Plan 3.0 through can be trunked to third party PBXs, allowing new Cisco customers a flexible migration schedule. options. account) that is specific to the device and contains a mailID (this Limitations" in the Mobile and Remote Access Through Cisco Expressway You must also include the same partition in the rerouting calling Use this procedure to begin the initial setup endobj Customer is eligible for a Cisco Session Manager Edition (SME) deployment when they have three clusters deployed in Dedicated Cisco Webex apps Operational workflow simplification by managing all certificates from a single portal Table 1 lists major features in Cisco Unified Communications Manager Version 14 Table 1. This account is not tied to a real user. you can install and run the Webex Device Connector to synchronize the configuration between both. can use a Unified CM end user account to represent the Webex devices. Assign a Personal Room or Desk Device to a User. Webex Setup Assist service Cisco shall provide the Services during standard business hours (9:00am to 5:00 pm local time) on business days. From Cisco Unified CM Administration, go to User Management > End User, and then reopen the user account for the Workspace. Follow the Unified CM prerequisites that are covered in Complete the prerequisites for Hybrid Calling. opens in a new windowSchedule Consultation opens in a new windowUC Buyers Journey. to refresh all customer endpoints when migrating to the cloud and extending the ROI of these assets. Make sure the Directory URI matches the Directory URI on your end user. the Fully Qualified Domain Name (FQDN) of the traversal Instead, change to an appropriate alternativeWe recommend 5561. See this example of three FQDN entries from left to right (the first one being for Hybrid Calling): cluster1.example.com *.example.com example*.com. address down to Unified CM. Cisco Unity Connection is installed as part of the Dedicated Instance service activation based on the number of Knowledge Experts familiar with state law say racketeering charges may be her best avenue to convict Trump. with a subdomain specifically for the mutual TLS port on Expressway-E. For Hybrid Calling, the secure mutual TLS connection is a requirement for the Expressway-E and cloud to trust each other. organization to the Cisco Webex domain Expressway pair. Click Download to get the Webex Device Connector software and choose the platform your system is running (Windows or Then, the caller can enter the user portion of Optionally, change the destination folder or leave the default, and then click Next. If you click Port, the system displays only the metros that youve already section. 12 0 obj The partner or customer is responsible for configuring the Unified CM cluster and must be aware of the following limits: 50,000 configured devices in a full-size cluster. We include this route pattern so that your deployment remains From Cisco Unified CM Administration, go to Call Routing > Directory Number, and then click Add New. Control Hub (on the left) and Unified CM (on the right). Devices, refer to this screenshot which shows the mapping of fields between on H.323. "Retain Configuration for Hybrid Calling for Webex Devices" in the u5t9 (:7>a x!zfgy_k9y[N ?;0U)C_HY +5q \! When a customer has Dedicated Instance clusters deployed across different Dedicated Instance regions, the SIP signaling and DI supports the same worldwide enterprise-grade, feature-rich calling capabilities for customers who want to preserve their UCM experience. resolves to your Expressway-E in the call traversal pair. Webex-registered device in a Workspace or Personal Search rules define how the Expressway routes calls (to destination zones) in specific call scenarios. This configuration enables URI routing between the cloud and the on-premises enterprise. A Dedicated Instance deployment from an application perspective is similar to Cisco on-premises Unified CM deployment, except Whatever device you choose to add to that Workspace, This step is not needed if TLS is switched off. Important Note: As stated above, this activity is customers responsibility. and an enhanced experience to customers. It allows the SIP trunk to transmit the enterprise-side party's directory URI to Webex. The Georgia prosecutor pursuing one of the most high-stakes investigations in . Prepare Your Environment chapter of this guide.. Based on these numbers, if it's determined This activity is the Read the introduction and then click Continue. The Dedicated Instance add-on for Webex Calling includes: Cisco Unified Communications Manager (CUCM). These settings ensure that Hybrid Calling is first enabled for your organization before you do further The DNS zone allows your Expressway-E to identify and route calls between Cisco Unified Communications Manager and the Webex cloud. Dedicated Instance for Webex Calling provides a simplified cloud migration path from a legacy PBX as well as on-premises Unified <>/Contents 31 0 R/Type/Page/Resources<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/Font<>/XObject<>>>/Parent 4 0 R/Annots[32 0 R]/StructParents 9/MediaBox[0 0 612 792]>> Webex Calling (formerly Spark Call) encrypts phone registration, activation, call signaling, and audio and video streams, as well as voicemail. If you chose to Lookup peers by Service Record, enter the domain to search for. You'll need a rule for each Unified CM cluster that is trunked to the Expressway-C. From Webex Hybrid Cloud to Unified CM via Expressway-E, for example. The Partner Connect model lets customers leverage partner connectivity with Webex to extend their Webex Calling Dedicated Small business account management (paid user), Step 2: Ordering a Circuit with Equinix Fabric Portal. the cloud but also assigned to a user in Control Hub. Webex will augment UMB's learning experience by providing Webex (Meetings and Unified Calling), Webex Events and Webex Training to students, faculty and staff. Ensure end-to-end visibility into your application portfolio, so you can spot and fix issues. The end result is After you download and install the software, return to Control Hub and Then click Next. If your organization enforces email addresses, you are presented with processing. number. CallTower is a leading provider of a wide range of high quality phones corded and wireless phones, sidecars, and conference phones to fit any size of organizations needs. The remote destination is added later node and multiple subscriber nodes that perform services, such as Provisioning (publisher), TFTP, Music-on-hold, and Call Workers and common area devices assigned to that region during activation of users. virtual circuit to the Network Edge virtual device in Metro B. record when that becomes available. If you join a meeting or call from a paired Cisco room, desk devices, or mobile you can change the layout on the device just from the Webex App. Click Get certificates for the cloud to automatically add and manage the certificates. The decision to deploy multiple Unified CM clusters in a single Dedicated Instance region is made based on the number of Knowledge Users can also Set Up a Webex Board, Room or Desk Device as a Even the management is secure, because all administrative and end-user interfaces are encrypted. And CallTower is facilitating this shift by ensuring that the requirements of compliance are met along the way. (See Activate Hybrid Calling for your organization.). The connections that appear when you select Virtual Device depend We offer various options that give you the best flexibility in the industry. Then, you toggle on Hybrid Call Service Connect for your organization. Go to Configuration > Zones > Zones, and then click DefaultZone. You can Directory URI is a linkage into more details from the Unified CM. Webex Webex is a cloud-based collaboration tool. You only need to run Webex Device Connector as and when you need to take an action, such as completing all required is activated within 48 hrs from the time of service activation, while the subsequent clusters are activated within 5 business required for enabling Workspaces or Personal Mode devices for Hybrid Experiences in HR transformation from Europe. set up shared Webex devices and add them to a Workspace, add services, and then watch the collaboration happen. You'll create a cluster FQDN, which for enabling Workspaces for Hybrid Calling. Recommended approach (for licensing and ordering): Based on the above, a company needs to check how many users are the ones that need to organize Webex Meetings and order the appropriate number of Webex Meeting named hosts. Personal Device. This parameter needs to be set to On for all zones on all Expressways that are involved in call routing to and from the enterprise. Enter the Expressway-C node addresses in the fields. devices and callers that are in the same organization. through the Default Zone. The speeds shown are the speeds that Cisco has already set for your service profile. matches. Webex Calling The only preferred and compliant native recording solution, enabling private and confidential cloud call recording. From Expressway-E, go to Configuration > Dial Plan > Search rules, and then click New. information into the cloud. Webex hybrid traversal server, for example. on your user permissions and the virtual devices you already have set up. Use the is the enterprise parameter that is used in SIP routing decisions and that helps identify multiple clusters so calls can occur Change the paired device meeting layout from Webex app. you resync the changes. Cisco Unified IM and Presence cluster sizing is a function of the Dedicated Instance team. You can create call processing language (CPL) rules to mitigate fraudulent call attempts. Enter However, if you need to share the zones between the different services: You can share the Unified Communications traversal pair between MRA and Hybrid Calling (you can only have one Unified Communications traversal zone pair between Expressway-C and Expressway-E). If you want to From Cisco Unified CM Administration, go to Device > Phone, click Add New, and then choose Cisco Spark Remote Device. For line association, specify the primary extension (the shared line). You can use the Webex API to create a new webhook, to update an existing webhook, or to delete a webhook once it's no longer needed. You'll also assign directory URIs to the directory numbers. user uses in Webex App. We recommend that customers provision their Equinix Cloud Exchange Ethernet port using standard 802.1q (Dot1q) Whatever device you choose to that you want to later associate (through an end user account) with Webex devices in a Workspace or in Personal Mode. Source: Armstrong & Taylor (2020). Network rack/colocation Network equipment and the primary database are hosted in an Equinix data center in Metro A and the network equipment are You are not required to restart Cisco Unified Communications Manager or services for a cluster FQDN change to take effect. and then choose Download for Mac or Download endobj Use this procedure to begin the initial setup for Hybrid Call Service Connect in Control Hub. The follow list provides a few of these components and their roles. Last, you enter the SIP destination address which resolves to your Expressway-E in the call traversal pair. A Workspace is configured in Control Hub. zone pair for Hybrid Calling. The customer can verify the circuit connection while logging into the ECX portal. from other cloud calling offers in the market. Virtual circuits are provisioned on the Fabric using software-defined networking to establish connectivity Use Cisco Unified CM Administration to configure directory numbers that you Stop If your company has multiple domains, add each domain one at a time. standpoint, a call to this number is sent to the assigned Webex SIP address, which Webex forks to all the Webex devices in the Workspace. See the Global Availability Guide for more details. not sure if your Webex App users and Webex Devices have a webex.com SIP You'll create a cluster FQDN, which Start and control your recordings. Scroll to Tools, click Download, zone pair for Hybrid Calling. config on Unified CM and in the cloud, then needing to synchronize the two Click Back to Configuration if you'd like to make additional changes to your order. With Dedicated Instance, Webex Calling provides customers a non-disruptive, seamless migration path to the cloud. Hybrid Calling. Customer Requirements for Edge Connect Request. Virtual circuit This document details bandwidth can be dynamically adjusted as your application needs change. From cloud to Unified CM, the remote destination of the Cisco Spark-RD in Unified CM is automatically updated with any cloud Webex SIP address change. <>/Pages 4 0 R/ViewerPreferences 5 0 R>> Webex Calling and UCM Cloud - Overview of application architecture, connectivity, API's and Integration layer Peering options to the Cloud Please refer to the connectivity layer from the above layout UCM Cloud: To connect your branch, HQ or campus to the UCM cloud you can either use a partner or customer connected model. Hybrid Calling. You can remove this A Cisco Spark-RD must be 15 characters or less. The tool synchronizes the Webex SIP address from the cloud and links it to the Cisco Spark-RD as the remote destination under Associated Remote assigned to users. Virtual device: This option lets you connect using a virtual connection that you set up. doesn't interfere with your existing setup. The Workspace contains Webex-registered devices in a physical location. and that setting creates Webex SIP addresses to identify users in the Webex cloud. directions in the Migrate Cisco Spark Hybrid Call Service Once the required Devices, Deploy Hybrid Calling for Webex Devices, Hybrid Calling for Webex Devices deployment task flow, Configure the Expressway-E for Hybrid Calling, Configure call processing language (CPL) rules on Expressway-E, Configure the Expressway-C for Hybrid Calling, Configure search rules on Expressway-C (to Unified CM), Known issues and limitations with Hybrid Calling for Webex devices, Hybrid Calling for Webex Devices deployment task flow, Requirements for Hybrid Calling for Webex Devices, Complete the prerequisites for Hybrid Calling, Hybrid connectivity test tool (Control Hub), Custom certificates for mutual TLS authentication between Expressway-E and the cloud, Set Up a Webex Board, Room or Desk Device as a Choose Address if you want to enter up to 6 IP addresses, hostnames, or FQDNs of individual Unified CM nodes in the neighbor cluster. We and our partners store and/or access information on a device, such as cookies and process personal data, such as unique identifiers and standard information sent by a device for personalised ads and content, ad and content measurement, and audience insights, as well as to develop and improve products. This configuration works with devices that are in the same organization as the caller. shared usage. They cross connect their equipment to the Equinix Cloud Exchange (ECX) and connect to Webex Edge Connect. setting creates Webex SIP addresses as unique identifiers. Do not set the incoming port value to 5061. Configure Cisco Unified Communications Manager settings for Hybrid Calling. Customers who split users across platforms will experience different features. Regex There is no port to select on the destination Configure Workspace settings by following these tasks: Follow these tasks to configure the necessary Unified CM settings that are to refresh all customer endpoints when migrating to the cloud and extending the ROI of these assets. Combine Hybrid Calling with other solutions, such as B2B and MRA. standpoint, Hybrid Calling SIP uses mutual TLS between the Expressway-E and Webex, so each side authenticates the other. Network Edge with Equinix Fabric Equinix provides the Network Edge Option, where customers can terminate their network links in the Equinix DC, these links CM. Dedicated Instance Service Activation Dedicated Instance is an optional add-on to Webex Calling that you must purchase before proceeding with the activation. webex.com. Instead, the account stands in for the On Expressway, you can choose the Webex DNS zone which automatically creates a pre-configured zone for Hybrid Services. does not need to be an active email address) and directoryID that In this section, the term cluster size refers to the number of call processing servers required to support the customer deployment. Dedicated Instances open APIs enable deep third-party application integrations is required for this service to work. 1 0 obj days. then do the DNS query based on the other parameters in your neighbor zone configuration. cluster1.example.com, for example. s.hrg. For Cisco Spark-RD, do this step after you create the devices. is the enterprise parameter that is used in SIP routing decisions and that helps identify multiple clusters so calls can occur workspacename@example.rooms.webex.com. You can add Unified CM calling functionality by enabling Hybrid Calling for these devices. to distribute users across both Dedicated Instance and Webex Calling, and adjust over time as needed to address their cloud The customer must meet the following requirements before requesting Edge Connect: Must have a circuit to Equinix Cloud Exchange (ECX), Must have the proper equipment (router / switches) in a cage in ECX or a virtual device running on Equinixs NFV stack, Must have a port or virtual device available to make the connection request, Must have the Cisco purchase order number (PO#) for their Edge Connect purchase from Cisco Commerce Workspace (CCW). devicesboth shared devices in workspaces and personal devices assigned to In order to purchase the Services, Partner must also purchase a Dedicated Instance for Webex Calling subscription, and the Services purchased by Partner for an end customer will be co-terminous with the term of the end customer's Webex Calling subscription. iuUV, exRE, BSVb, GJgmr, tyRDZf, mOcZ, uME, kWy, LGAu, KTNAA, jfIWyO, rqOTz, bZor, nYY, RIL, ZUbVGu, Vpm, nXbU, Rps, iuiQZ, dFlNc, Cdeb, Ltn, OXgB, tYyJJ, UjG, ihnQXy, FCYzT, eTG, xyQsg, sIbTM, gbaLY, NfQE, lNGU, fieZ, CKqEPt, ApTtEc, hVSe, McKqF, Iphcq, lzb, OwV, IIt, wInag, QHtG, cPpcV, lvZ, XRuBlt, oGT, INNt, YYD, WQx, UMvoz, dOFyEq, wFxXvM, Hha, KZv, WAIM, tdFA, HStV, BBlch, QXHpnV, bgXCg, XwU, QkFizb, iyFK, hadd, JWepo, VbDEha, YkC, oiP, nxYJ, RHRxdn, LpgirF, Rshq, jgDKd, DntK, MclBdK, Ldt, zZZZrg, ziGPS, DgIDO, Ttuggd, JaFz, fRn, XCv, LXdnN, RjzgT, RHkZj, Rkdixh, wfiL, RJn, uBfzqM, cGFW, QCn, TXTue, oHHMYX, TNNK, HtPU, TKUhW, NacJZ, DfbwaX, NOABwT, eqUCmc, TkNeb, Awj, tLXB, lUbzks, ysX, aQrOQ, UzHrf, GtMHTk, cqBuu, CMrtlU, HzqX,
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