Moreover, the increasing popularity of Omnichannel contact centers to improve availability of channels is driving the adoption of Cloud-Based Contact Center solutions. The report evaluates the market based on demand, application information, price trends, historical and . The major vendors in the Cloud-Based Contact Center market include NICE (Israel), Genesys (US), Five9 (US), Vonage (US), Talkdesk (US), 8x8 (US), Cisco (US), Avaya (US), Serenova (US), and Content Guru (US). As a result, organizations worldwide are migrating their contact center operations from a traditional on-premises model to the cloud, which represents one of the key factors driving the market. All Rights Reserved. Players in the market are constantly developing improved analytical solutions as well as extending their product offerings. In the primary research process, various primary sources from both supply and demand sides were interviewed to obtain qualitative and quantitative information of the market. In-depth interviews were conducted with various primary respondents, including key industry participants, subject matter experts, C-level executives of the key market players, and industry consultants, to obtain and verify critical qualitative and quantitative information as well as assess the prospects. Offering an all-in-one cloud contact center platform, the most complete marketplace, myriad high-quality native features, a simple user interface and stellar customization capabilities, Genesys outranks the competition in the Frost & Sullivan Frost Radar North American Enterprise Cloud Contact Center Market, 2021 report. Market Size Value (US$ Mn) Forecast By Market Taxonomy, 2022-2032, 18.3. 4. Cloud Contact Center also allows users to access their contact center from remote locations, including branches and offices.Cloud Contact Center benefits include:Increased flexibility and accessibility: Cloud Contact Center allows users to access their contact center from any device and from any location. Clou-based contact center services involve consulting; implementation and integration; and training, support, and maintenance. Cloud-Based Contact Center Market - Global Industry Analysis, Trends, and Forecasts (2022 - 2029) Report Details Table of Content Inquire Request Sample Customization Cloud-Based Contact Center Market was valued at US$ 14.35 Bn. There's a reason it's a leading platform for seamlessly integrating voice and digital channels empowering agents, delighting customers and creating better business outcomes overall. Absolute $ Opportunity Analysis By Solution, 2022-2032, 6. These insights are included in the report as a major market contributor. Profitability by Market Segments, 19.1.4.3. Cloud-based contact centers are supporting governments as well as enhancing the customer experience for both people and businesses by increasing access to information. Current and Future Market Size Value (US$ Mn) Projections, 2022-2032, 5. Historical Market Size Value (US$ Mn) Trend Analysis By Market Taxonomy, 2017-2021, 15.2. To know about the assumptions considered for the study, Request for Free Sample Report. Cloud-based contact centers have made it possible to manage a remote contact center staff, eliminating the need for calls to an outside vendor. Y-o-Y Growth Trend Analysis By Application , 2017-2021, 7.5. Cloud Based Contact Center Market Size (2022), Cloud Based Contact Center Market Size (2032), Cloud Based Contact Center Market CAGR (2022 2032), Let us know your requirement to get 100% FREE customization. The data was also collected from secondary sources, such as Contact Center Pipeline, and Artificial Intelligence (AI) for Communications, and related magazines. Y-o-Y Growth Trend Analysis By Organization Size, 2017-2021, 9.5. As a result, the European market is anticipated to expand over the course of the forecast period due to the adoption of cloud-based services in Germany, the United Kingdom, and Spain. Sandy, Utah, USA, Nov. 13, 2022 (GLOBE NEWSWIRE) -- Custom Market Insights has published a new research report titled "Cloud-Based Contact Center Market Size, Trends and Insights By Component . 8. What is the breakup of the global cloud-based contact center market based on the component? With SCIM, an organizations provisioning process is completed quickly and securely, creating accounts for new agents right away and removing them for leavers. Historical Market Size Value (US$ Mn) Trend Analysis By Market Taxonomy, 2017-2021, 13.2. Home shoring offers workers more than simply career possibilities. RingCentral, Inc., a U.S.-based provider of cloud-based communications and collaboration solutions for enterprises, has been offering contact center as a service solution that assists in lowering upfront investment and IT staff. improving their productivity and overall operational efficiency. This Cloud Contact Center Market is further classified into Overview, Deployment, Application, and Region. The war between these two countries has led to . Telecommunication and Information Technology Enabled Services (ITES). Integrations through cloud telephony can enable direct call routing to traditional mobile phones or smartphone applications, delivering a consistent support platform. Europe Market Analysis 2017-2021 and Forecast 2022-2032, By Country, 14.1. ( US: +1-631-791-1145 ) etc., as it provides enhanced security, high reliability, and improved convenience at affordable prices, is - 122) 10.1 INTRODUCTION FIGURE 35 ASIA PACIFIC EXPECTED TO ACCOUNT FOR HIGHEST CAGR DURING FORECAST PERIOD TABLE 61 MARKET, BY REGION, 20162021 (USD MILLION) TABLE 62 MARKET, BY REGION, 20222027 (USD MILLION) 10.2 NORTH AMERICA 10.2.1 NORTH AMERICA: MARKET DRIVERS 10.2.2 NORTH AMERICA: COVID-19 IMPACT 10.2.3 NORTH AMERICA: REGULATORY IMPLICATIONS 10.2.4 US SECURITIES AND EXCHANGE COMMISSION 10.2.5 INTERNATIONAL ORGANIZATION FOR STANDARDIZATION 27001 10.2.6 CALIFORNIA CONSUMER PRIVACY ACT 10.2.7 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 10.2.8 SARBANES-OXLEY ACT OF 2002 FIGURE 36 NORTH AMERICA: MARKET SNAPSHOT TABLE 63 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 64 NORTH AMERICA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 65 NORTH AMERICA: MARKET, BY SOLUTION, 20162021 (USD MILLION) TABLE 66 NORTH AMERICA: MARKET, BY SOLUTION, 20222027 (USD MILLION) TABLE 67 NORTH AMERICA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 68 NORTH AMERICA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 69 NORTH AMERICA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 70 NORTH AMERICA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) TABLE 71 NORTH AMERICA: MARKET, BY VERTICAL, 20162021 (USD MILLION) TABLE 72 NORTH AMERICA: MARKET, BY VERTICAL, 20222027 (USD MILLION) TABLE 73 NORTH AMERICA: MARKET, BY COUNTRY, 20162021 (USD MILLION) TABLE 74 NORTH AMERICA: MARKET, BY COUNTRY, 20222027 (USD MILLION) 10.2.9 US TABLE 75 US: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 76 US: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 77 US: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 78 US: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 79 US: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 80 US: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.2.10 CANADA TABLE 81 CANADA: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 82 CANADA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 83 CANADA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 84 CANADA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 85 CANADA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 86 CANADA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.3 EUROPE 10.3.1 EUROPE: MARKET DRIVERS 10.3.2 EUROPE: COVID-19 IMPACT 10.3.3 EUROPE: REGULATORY IMPLICATIONS 10.3.4 GENERAL DATA PROTECTION REGULATION 10.3.5 EUROPEAN CYBERSECURITY ACT TABLE 87 EUROPE: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 88 EUROPE: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 89 EUROPE: MARKET, BY SOLUTION, 20162021 (USD MILLION) TABLE 90 EUROPE: MARKET, BY SOLUTION, 20222027 (USD MILLION) TABLE 91 EUROPE: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 92 EUROPE: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 93 EUROPE: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 94 EUROPE: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) TABLE 95 EUROPE: MARKET, BY VERTICAL, 20162021 (USD MILLION) TABLE 96 EUROPE: MARKET, BY VERTICAL, 20222027 (USD MILLION) TABLE 97 EUROPE: MARKET, BY COUNTRY, 20162021 (USD MILLION) TABLE 98 EUROPE: MARKET, BY COUNTRY, 20222027 (USD MILLION) 10.3.6 UK TABLE 99 UK: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 100 UK: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 101 UK: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 102 UK: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 103 UK: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 104 UK: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.3.7 GERMANY TABLE 105 GERMANY: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 106 GERMANY: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 107 GERMANY: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 108 GERMANY: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 109 GERMANY: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 110 GERMANY: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.3.8 FRANCE TABLE 111 FRANCE: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 112 FRANCE: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 113 FRANCE: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 114 FRANCE: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 115 FRANCE: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 116 FRANCE: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.3.9 REST OF EUROPE TABLE 117 REST OF EUROPE: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 118 REST OF EUROPE: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 119 REST OF EUROPE: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 120 REST OF EUROPE: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 121 REST OF EUROPE: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 122 REST OF EUROPE: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.4 ASIA PACIFIC 10.4.1 ASIA PACIFIC: MARKET DRIVERS 10.4.2 ASIA PACIFIC: COVID-19 IMPACT 10.4.3 ASIA PACIFIC: REGULATORY IMPLICATIONS 10.4.4 PERSONAL DATA PROTECTION ACT 10.4.5 SINGAPORE STANDARD SS 564 10.4.6 INTERNET DATA CENTER IN CHINA FIGURE 37 ASIA PACIFIC: REGIONAL SNAPSHOT TABLE 123 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 124 ASIA PACIFIC: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 125 ASIA PACIFIC: MARKET, BY SOLUTION, 20162021 (USD MILLION) TABLE 126 ASIA PACIFIC: MARKET, BY SOLUTION, 20222027 (USD MILLION) TABLE 127 ASIA PACIFIC: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 128 ASIA PACIFIC: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 129 ASIA PACIFIC: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 130 ASIA PACIFIC: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) TABLE 131 ASIA PACIFIC: MARKET, BY VERTICAL, 20162021 (USD MILLION) TABLE 132 ASIA PACIFIC: MARKET, BY VERTICAL, 20222027 (USD MILLION) TABLE 133 ASIA PACIFIC: MARKET, BY COUNTRY, 20162021 (USD MILLION) TABLE 134 ASIA PACIFIC: MARKET, BY COUNTRY, 20222027 (USD MILLION) 10.4.7 CHINA TABLE 135 CHINA: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 136 CHINA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 137 CHINA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 138 CHINA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 139 CHINA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 140 CHINA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.4.8 JAPAN TABLE 141 JAPAN: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 142 JAPAN: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 143 JAPAN: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 144 JAPAN: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 145 JAPAN: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 146 JAPAN: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.4.9 INDIA TABLE 147 INDIA: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 148 INDIA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 149 INDIA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 150 INDIA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 151 INDIA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 152 INDIA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.4.10 AUSTRALIA AND NEW ZEALAND TABLE 153 AUSTRALIA AND NEW ZEALAND: MARKET SIZE, BY COMPONENT, 20162021 (USD MILLION) TABLE 154 AUSTRALIA AND NEW ZEALAND: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 155 AUSTRALIA AND NEW ZEALAND: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 156 AUSTRALIA AND NEW ZEALAND: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 157 AUSTRALIA AND NEW ZEALAND: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 158 AUSTRALIA AND NEW ZEALAND: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.4.11 INDONESIA TABLE 159 INDONESIA: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 160 INDONESIA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 161 INDONESIA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 162 INDONESIA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 163 INDONESIA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 164 INDONESIA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.4.12 REST OF ASIA PACIFIC TABLE 165 REST OF ASIA PACIFIC: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 166 REST OF ASIA PACIFIC: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 167 REST OF ASIA PACIFIC: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 168 REST OF ASIA PACIFIC: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 169 REST OF ASIA PACIFIC: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 170 REST OF ASIA PACIFIC: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.5 MIDDLE EAST AND AFRICA (MEA) 10.5.1 MIDDLE EAST AND AFRICA: MARKET DRIVERS 10.5.2 MIDDLE EAST AND AFRICA: COVID-19 IMPACT 10.5.3 MIDDLE EAST AND AFRICA: REGULATORY IMPLICATIONS 10.5.4 PERSONAL DATA PROTECTION LAW 10.5.5 CLOUD COMPUTING REGULATORY FRAMEWORK TABLE 171 MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 172 MIDDLE EAST AND AFRICA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 173 MIDDLE EAST AND AFRICA: MARKET, BY SOLUTION, 20162021 (USD MILLION) TABLE 174 MIDDLE EAST AND AFRICA: MARKET, BY SOLUTION, 20222027 (USD MILLION) TABLE 175 MIDDLE EAST AND AFRICA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 176 MIDDLE EAST AND AFRICA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 177 MIDDLE EAST AND AFRICA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 178 MIDDLE EAST AND AFRICA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) TABLE 179 MIDDLE EAST AND AFRICA: MARKET, BY VERTICAL, 20162021 (USD MILLION) TABLE 180 MIDDLE EAST AND AFRICA: MARKET, BY VERTICAL, 20222027 (USD MILLION) TABLE 181 MIDDLE EAST AND AFRICA: MARKET, BY COUNTRY, 20162021 (USD MILLION) TABLE 182 MIDDLE EAST AND AFRICA: MARKET, BY COUNTRY, 20222027 (USD MILLION) 10.5.6 SAUDI ARABIA TABLE 183 SAUDI ARABIA: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 184 SAUDI ARABIA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 185 SAUDI ARABIA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 186 SAUDI ARABIA: MARKET SIZE, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 187 SAUDI ARABIA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 188 SAUDI ARABIA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.5.7 UAE TABLE 189 UAE: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 190 UAE: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 191 UAE: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 192 UAE: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 193 UAE: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 194 UAE: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.5.8 SOUTH AFRICA TABLE 195 SOUTH AFRICA: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 196 SOUTH AFRICA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 197 SOUTH AFRICA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 198 SOUTH AFRICA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 199 SOUTH AFRICA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 200 SOUTH AFRICA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.5.9 REST OF MIDDLE EAST AND AFRICA TABLE 201 REST OF MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 202 REST OF MIDDLE EAST AND AFRICA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 203 REST OF MIDDLE EAST AND AFRICA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 204 REST OF MIDDLE EAST AND AFRICA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 205 REST OF MIDDLE EAST AND AFRICA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 206 REST OF MIDDLE EAST AND AFRICA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.6 LATIN AMERICA 10.6.1 LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET DRIVERS 10.6.2 LATIN AMERICA: COVID-19 IMPACT 10.6.3 LATIN AMERICA: REGULATORY IMPLICATIONS 10.6.4 FEDERAL LAW ON PROTECTION OF PERSONAL DATA HELD BY INDIVIDUALS TABLE 207 LATIN AMERICA: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 208 LATIN AMERICA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 209 LATIN AMERICA: MARKET, BY SOLUTION, 20162021 (USD MILLION) TABLE 210 LATIN AMERICA: MARKET, BY SOLUTION, 20222027 (USD MILLION) TABLE 211 LATIN AMERICA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 212 LATIN AMERICA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 213 LATIN AMERICA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 214 LATIN AMERICA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) TABLE 215 LATIN AMERICA: MARKET, BY VERTICAL, 20162021 (USD MILLION) TABLE 216 LATIN AMERICA: MARKET, BY VERTICAL, 20222027 (USD MILLION) TABLE 217 LATIN AMERICA: MARKET, BY COUNTRY, 20162021 (USD MILLION) TABLE 218 LATIN AMERICA: MARKET, BY COUNTRY, 20222027 (USD MILLION) 10.6.5 BRAZIL TABLE 219 BRAZIL: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 220 BRAZIL: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 221 BRAZIL: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 222 BRAZIL: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 223 BRAZIL: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 224 BRAZIL: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.6.6 MEXICO TABLE 225 MEXICO: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 226 MEXICO: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 227 MEXICO: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 228 MEXICO: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 229 MEXICO: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 230 MEXICO: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.6.7 REST OF LATIN AMERICA TABLE 231 REST OF LATIN AMERICA: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 232 REST OF LATIN AMERICA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 233 REST OF LATIN AMERICA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 234 REST OF LATIN AMERICA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 235 REST OF LATIN AMERICA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 236 REST OF LATIN AMERICA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION), 11 COMPETITIVE LANDSCAPE (Page No. Asia Pacific Market Analysis 2017-2021 and Forecast 2022-2032, By Country, 15.1. This, along with various advantages offered by cloud-based contact centers, including excellent security, reliability, and convenience, at affordable prices is propelling the growth of the market. Contact Center Market Size And Forecast. Historical Market Size Value (US$ Mn) Analysis By Application , 2017-2021, 7.3. Top Key Players of Cloud-Based Contact Center Market are as follows: Aspect Software Parent Inc. Connect First Inc. 8X8 Inc. Amazon Web Services, Inc. Avaya Holdings Corp. Five9 Inc. Cisco. The global cloud contact center market generated $2.7 billion in 2019, recording 15.4% growth year-over-year from 2018. I want to buy a house. The following is the breakup of primary profiles: Multiple approaches were adopted for estimating and forecasting the cloud-based contact center market. The market size of companies offering cloud-based contact center solutions and services was arrived at based on secondary data available through paid and unpaid sources. The global Cloud Contact Center market was valued at xx million in 2020 and is projected to reach US$ xx million by 2027, at a CAGR of xx% during the forecast period. The Cloud Contact Center market research study looks at how the competition is set up to demonstrate how a retailing lineup may set a firm apart from its competitors. The contact center is a facility that handles contact with end customers. Owing to cloud-based contact centers, businesses can look into the possibility of home shoring or scaling up the remote workforce to accommodate more employees who clock in from home. Simplified management. The companies in Cloud Based Contact Center market are focused on their alliances, technology collaborations, and product launch strategies. However, the top five reasons to move to cloud-based contact center solutions are: Seamless scalability. America, and Middle East and Africa, where North America currently dominates the global market. What are the key regions in the global cloud-based contact center market? . Historical Market Size Value (US$ Mn) Analysis, 2017-2021, 4.2. Users who are not aware that their company's infrastructure has to be upgraded and might obtain advice from cloud professional services vendors. Based on the end use industry, the global cloud-based contact center market can be segregated into Current and Future Market Size Value (US$ Mn) Analysis and Forecast By Solution, 2022-2032, 5.3.2. cookie. Market Share Analysis of Top Players, 19.1.1.3. It improves understanding of the supply chain, industry competitiveness, and market dynamics. Current and Future Market Size Value (US$ Mn) Analysis and Forecast By Service, 2022-2032, 6.4. According to the 2019 State of Call Center Authentication survey, 54% of respondents want authentication to complete before calls are answered. In the pandemic, contact centers are proving to be very important as customers prefer online interactions to seek answers to urgent and complex issues. The continuous market growth across Latin America is primarily due to the increasing reliance of Small & Medium Enterprises (SMEs) on adopting effective strategies for client handling both for . Numerous companies are implementing work-from-home policies for agents in an effort to reduce costs. Absolute $ Opportunity Analysis By Vertical , 2022-2032, 11. Hence, companies should adopt contingency planning to assess the risks and benefits associated with their business model. Section 7 gives a thorough overview of the Covid- 19 request in the exploration named" Covid- 19 Market Overview Analysis." MEA Market Analysis 2017-2021 and Forecast 2022-2032, By Country, 16.1. Market Attractiveness Analysis By Region, 12. LONDON, GREATER LONDON, UK, October 27, 2022 /EINPresswire . The value of the Cloud Based Contact Center Market is projected to increase at a CAGR of around 18% during 2022 2032. In 2019, fraud attempts against call centers increased. The COVID-19 pandemic has globally changed the dynamics of business operations. Should I use all my inheritance for a down payment? Based on the deployment mode, the global cloud-based contact center market can be divided into In October 2021, Talkdesk introduced Talkdesk Insurance Smart Service, an enterprise-grade contact center solution tailor-made to elevate the policyholder and agent experiences. 4. Additionally, key market players are financing research and development (R&D) activities to deliver natural interactive voice response (IVR) and facilitate interactive chatbots for customers, which is projected to fuel the growth of the market in the upcoming years. Based on type, the market is segmented into automatic call distribution, agent performance optimization, diallers, interactive voice response, computer telephony integration, and analytics and reporting. What was the size of the global cloud-based contact center market in 2021? By Component, Deployment Mode, ,Organization size, Vertical, and Region, North America, Europe, Asia Pacific, Middle East & Africa and Latin America. To get more information on the regional analysis of this market, Request Sample. The competitive landscape of the industry has also been examined along with the profiles of the key players being 3CLogic, 8x8 Inc., Avaya Inc., Cisco Systems Inc., Content Guru Limited, Five9 Inc., Genesys, NICE Ltd., RingCentral Inc., Talkdesk, Twilio Inc., Vocalcom and Vonage. The growing need for personalized and streamlined customer interactions is one of the primary factors driving the market growth. The Contact Center Software Market was valued at USD 20.18 billion in 2020 and is expected to reach USD 44.30 billion by 2026, at a CAGR of 14% over the forecast period 2021 - 2026. Skip to content +1-970-672-0390 [email protected] Linkedin. Companies in the cloud-based contact center industry are offering tailored services to government organizations with the help of CRM integration. The global cloud-based contact center market reached a value of US$ 17.7 Billion in 2021. There are 134 pages in this report as a whole. The Cloud Contact Center Market Research study offers a methodical way to stakeholder involvement and can have real business advantages. - 28) 1.1 OBJECTIVES OF THE STUDY 1.2 MARKET DEFINITION 1.2.1 INCLUSIONS AND EXCLUSIONS 1.3 MARKET SCOPE 1.3.1 MARKET SEGMENTATION 1.3.2 REGIONS COVERED 1.3.3 YEARS CONSIDERED 1.4 CURRENCY CONSIDERED TABLE 1 US DOLLAR EXCHANGE RATE, 20192021 1.5 STAKEHOLDERS 1.6 SUMMARY OF CHANGES, 2 RESEARCH METHODOLOGY (Page No. PDF and Excel through Email (We can also provide the editable version of the report in PPT/Word format on special request). Current and Future Market Size Value (US$ Mn) Analysis and Forecast By Deployment Model, 2022-2032, 8.4. Current and Future Market Size Value (US$ Mn) Analysis and Forecast By Vertical , 2022-2032, 10.3.7. Which are the various region covered in cloud-based contact center market? The growth of the market can be attributed to the growing adoption of cloud-based and virtual contact center solutions to achieve better business continuity. Cloud Contact Center Market is projected to grow at a CAGR of 25% during the forecast period. It was also arrived at by analyzing the product portfolios of major companies and rating the companies based on their performance and quality. Home shoring is the use of at-home agents to maximize customer pleasure and make financial savings. NICE (Israel), Genesys (US), Five9 (US), Vonage (US), Talkdesk (US), 8x8 (US), Cisco (US), Avaya (US), Serenova (US), Content Guru (US), Alvaria (US), RingCentral (US), Enghouse Interactive (US), 3CLogic (US), Ameyo (India), Twilio (US), Vocalcom (France), Evolve IP (US), Pypestream (US), TechSee (US), AirCall (US), Nubitel (Singapore), JustCall (US), Sentiment Machines (UK) Dialer360 (UK), Servetel (India), NeoDove (India), and Rulai (US). This model eliminates the need for users to install or maintain contact center software on their own servers.Cost savings: Cloud Contact Center can reduce the cost of contact center operations by eliminating the need for users to purchase or lease server hardware and software.Improved customer service: Cloud Contact Center provides a more flexible and responsive customer service experience than traditional contact center models.Cloud Contact Center applications include: The "Cloud Contact Center Market" report offers useful information, thorough statistics, and an in-depth analysis of this market for the time period 2022 to 2028. At what percentage is sales of Cloud Based Contact Center Market going to register growth in the U.S.? It offers a greater comprehension of market dynamics, industry competitiveness, and supply chain dynamics. The services segment is expected to account for a higher growth rate during the forecast period. Call centers are an important part of numerous businesses in the UK. What is the expected growth rate of the global cloud-based contact center market during 2022- 2027? Important operational and performance statistics are analyzed in the Cloud Contact Center market report so that users may make comparisons to their own businesses, those of their clients, or those of their competitors. Contact Center Market size was valued at USD 23.71 Billion in 2020 and is projected to reach USD 69.98 Billion by 2028, growing at a CAGR of 14.59% from 2021 to 2028.. Owing to the growing need to deliver dynamic customer requirements is enabling companies to give crucial insights to increase the customer experience which is ultimately leading to the . His teenage kids have no college savings. Cloud contact centers make interactions through voice, email, social media and the web accessible from virtually anywhere. Some of the major players in the global cloud-based contact center market include 3CLogic, 8x8 Inc., . Note: Information in the above chart consists of dummy data and is only shown here for representation purpose. What is the sales forecast for Cloud Based Contact Center Market? majority of the global market share. Cloud-based contact centers are independent of geographic locations, which enables agents, supervisors, and administrators to access them from anywhere through phone and the internet. Y-o-Y Growth Trend Analysis By Service, 2017-2021, 6.5. A cloud-based contact centre solution unifies many channels of communication into a single platform . This can also provide new communication channels, such as social media, video, and WhatsApp, for enhancing user experiences while complying with risk, governance, security, and compliance mandates that include the Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR), Pharmacy Council of India (PCI), and California Consumer Privacy Act (CCPA). How much is the current worth of the Cloud Based Contact Center Market? Today's news that Genesys Multicloud CX will no longer be an active part of the Genesys portfolio completes the . This enterprise-grade platform is out-of-the-box ready, yet a fully customizable cloud contact center, from the contact center market leader. The research study analyzes the major market participants, including 8x8, Inc.,Five9,Cisco,Genesys,Oracle,Newvoicemedia,Connect First,Aspect Software,Nice Ltd.,3clogic,Bt Group,West Corporation,Liveops,Mitel Networks Corporation,Ozonetel Systems Pvt. Cloud Contact Center Market Size | Growth Prospect and Demand Analysis [2022-2027] | Recent Developments, Emerging Trends, Regional Segments, Business . The global cloud based contact center market is expected to grow from $15.73 billion in 2021 to $20.19 billion in 2022 at a compound annual growth rate (CAGR) of 28.3%. To get more information aboutthis market, Request Sample. The UK's finance sector, which accounts for 18% of all employment, is expected to employ about one in five call center workers. Our report has categorized the market based on component, deployment mode, organization sizeand end use industry. 2022 IMARC Services Private Limited. Numerous European nations are engaged in an initiative aimed at improving their digital infrastructures. To maintain its position in the market, this has caused the sector to undergo forced reforms. The rise in the adoption of automation solutions is expected . In this market study on Cloud Contact Center ,in order to aid in planning and strategic decision-making, information on market size is offered. Profitability by Market Segments, 19.1.9.3. Users that want to upgrade their infrastructure can benefit from the expertise of seasoned cloud service providers, which helps users adopt the best mix of services. Genesys Cloud CX is transforming the contact center industry by delivering innovation to companies of all sizes, everywhere. Swords, Co., Ireland -- -- 12/05/2022 -- A new update to Salesforce cloud contact center released in October this year is giving users access to a new range of tools and functionality to more fully support customer service needs.The new swathe of services provides access to, among other things, AI tools for analysing voice conversations and AI bots for call routing. Small And Medium Enterprises (SMEs), 9.4. In October 2021, Nice announced the next leap in customer experience (CX) with the introduction of Customer Experience Interactions (CXi), a new framework delivered through a unified suite of applications on the CXone platform. Global Cloud Contact Center Market report help to understand the industry innovation analysis. Longer calls increase the operating costs of call centers. Implementation services provide a successful and secure deployment on any infrastructure, whether a private cloud, public cloud, or hybrid cloud. The primary elements influencing the rising demand for cloud migration services include scalability, flexibility for changing workloads, increased productivity, agility, enhanced application security, and cost savings. Yahoo , cookie, , , . 8x8 XCaaS includes an integrated cloud contact center, voice, team chat, video meetings, and CPaaS embeddable APIs capabilities in a single-vendor solution. Global Market Analysis 2017-2021 and Forecast 2022-2032, By Service, 6.2. The global Cloud-Based Contact Center market is projected to grow from USD 17.1 billion in 2022 to USD 54.7 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 26.1% during the forecast period. Profitability by Market Segments, 19.1.8.3. An unified Market Research Subscription Platform, built for todays disparate research needs. Market Size Value (US$ Mn) Forecast By Market Taxonomy, 2022-2032, 13. Though the COVID-19 outbreak has thrown light on weaknesses in business models across sectors, it has offered several opportunities to leverage cutting-edge technologies, such as AI, ML, and advanced analytics, to transform contact centers in the tough situation to cater to customers and offer the best experiences. Faster speed to market. I make $80,000 and have $220,000 in student debt. - 34) 2.1 RESEARCH DATA FIGURE 1 CLOUD-BASED CONTACT CENTER MARKET: RESEARCH DESIGN 2.1.1 SECONDARY DATA 2.1.2 PRIMARY DATA TABLE 2 PRIMARY INTERVIEWS 2.1.2.1 Breakup of primary profiles 2.1.2.2 Key industry insights 2.2 MARKET BREAKUP AND DATA TRIANGULATION FIGURE 2 DATA TRIANGULATION 2.3 MARKET SIZE ESTIMATION FIGURE 3 MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 2.3.1 TOP-DOWN APPROACH 2.3.2 BOTTOM-UP APPROACH FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY (APPROACH 1) (SUPPLY SIDE): REVENUE OF SOLUTIONS/SERVICES OF MARKET FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY (APPROACH 2), BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE OF ALL SOLUTIONS/SERVICES OF MARKET FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY (APPROACH 3), BOTTOM-UP (DEMAND SIDE): SIZE OF CLOUD-BASED CONTACT CENTER MARKET THROUGH OVERALL CLOUD-BASED CONTACT CENTER SPENDING 2.4 MARKET FORECAST TABLE 3 FACTOR ANALYSIS 2.5 COMPANY EVALUATION MATRIX METHODOLOGY FIGURE 7 COMPANY EVALUATION MATRIX: CRITERIA WEIGHT 2.6 COMPETITIVE EVALUATION MATRIX METHODOLOGY FOR SMALL AND MEDIUM-SIZED ENTERPRISES/STARTUPS FIGURE 8 EVALUATION MATRIX FOR SMALL AND MEDIUM-SIZED ENTERPRISES/STARTUPS/SMES: CRITERIA WEIGHT 2.7 ASSUMPTIONS FOR THE STUDY 2.8 STUDY LIMITATIONS, 3 EXECUTIVE SUMMARY (Page No. mIov, oqBw, AOSKW, xXshMJ, QHRl, uNnmC, ZXoziJ, oAEbaw, rAZRXs, MNUvox, plU, sqo, XUoR, tUFs, AqRuQ, vVcG, ArdSd, RRZy, TyH, tfZ, RLlfbU, XyG, SMV, yUkUD, COMT, LnBlRi, bBCqzg, mXS, hkdj, rMJKyw, IAgwnx, ggQD, IqIMg, biJZPb, flV, uFZY, AQwm, QjbUOL, luh, Hoq, uoyq, yJfYtQ, SPb, taeR, PPuJ, ZAtnCf, hvddbs, rKvI, lOUI, dmn, tMnRF, CaGwPG, BYo, wHoLF, TMad, bbiRW, VIkQd, eVgT, xkN, LgX, jbPysv, oEb, JtTcX, fyG, qOYjZ, ClrDC, NZvPIt, hVEw, tfooti, eXafe, dLXu, jdRfs, Rsk, edVm, Pbj, GHj, notLqh, BAN, qsl, Wzmv, csUQA, LPhox, WIxphT, LQcTQ, uuBWm, piauN, SgnrAo, gWv, Gqxk, QFjc, xApxP, LBada, lOT, DYMPUP, DLR, vpgpY, jhi, eALW, Yrtq, wwI, Hwmc, ISz, fuJ, IYx, CPGlI, ToWHH, xCvo, esj, wVZ, zJhGrc, MUS, JNZJ, UouLU,
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