But nothing works even the original blueprint gives the same message? "; NSUnderlyingError = "Error Domain=com.apple.MobileActivation.ErrorDomain Code=-2 \"Failed to copy ingest data.\" UserInfo={NSUnderlyingError=0x125d21e70 {Error Domain=com.apple.MobileActivation.ErrorDomain Code=-2 \"Failed to retrieve IMEI.\" UserInfo={SourceLine=455, NSLocalizedDescription=Failed to retrieve IMEI., FunctionName=-[MACollectionInterface copyIngestData:]}}, SourceLine=678, FunctionName=-[MobileActivationDaemon createTunnel1SessionInfoWithCompletionBlock:]_block_invoke, NSLocalizedDescription=Failed to copy ingest data. When I unlinked my account to the IPad and used the configurator it worked on its own as expected. A forum where Apple customers help each other with their products. rev2022.12.9.43105. In Configurator, right-click on the device and select Prepare. A forum where Apple customers help each other with their products. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection . I went through the steps on the iPad up to entering the WiFi. Apple Configurator 2.2 This OS X server isn't accessible from outside the network, but that hasn't prevented it from being able to manage and supervises devices outside the network. Failed to create activation request. 1-800-MY-APPLE, or, Sales and Community User, User profile for user: Click Next. c. Click the iOS device in the window, then click Prepare d. In the options that appear, uncheck ALL options except for "Add to Device Enrollment Program". You do not have permission to remove this product association. Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site, Learn more about Stack Overflow the company, I have updated my ipad and my computer to latest software, I have the latest version of Configurator and MacOS, am getting this same issue on a 5th Gen iPod touch ( maxed out at iOS 9.3.5). 11-09-2017 Why does my stock Samsung Galaxy phone/tablet lack some features compared to other Samsung Galaxy models? A Factory Reset was the only thing that was working for me. What happens when you attempt to enroll the same device by hand? 02-02-2018 During setup it states the iPad is linked to my account (it was setup once before as a normal iPad). 12:28 PM. [com.apple.MobileActivation.ErrorDomain-0xfffffffffffffffe(-2)[sys = 0x3f , sub = 0xfff, code = 0x3ffe (16382)]]. 2. I've got an odd issue with Configurator 2 when trying to build new iPads. When would I give a checkpoint to my D&D party that they can return to if they die. melbournenoob, call then I have upload my MDM Server Profile URL into my AC2. Using configurator 2 I get the famous activation request failure when trying to prepare. Youre now watching this thread and will receive emails when theres activity. Information and posts may be out of date when you view them. Better way to check if an element only exists in one array, QGIS expression not working in categorized symbology. It is recommended to update your iTunes before installing the Apple Configurator Utility. This is a terrible workaround, but it does appear to be working on older versions of AC. I have the same issue with one iPad Mini. It only takes a minute to sign up. FunctionName = "init_lockdown_server_block_invoke_7"; NSLocalizedDescription = "Failed to retrieve session info. Refunds. On your device, go to Settings > tap your name > iCloud > swipe the Find My iPhone button to Off. As I read it I am recalling that I have run into this before but it presented as a different error. You can enable that feature in the sharing menu of the settings pane. Solution Make sure you turn Off Find my iPhone/iPad. At this point I still hit the same error trying to prepare the device: Configurator could not perform the requested action because Name of iPhone has already been prepared. Ready to optimize your JavaScript with Rust? captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of This device was previously assigned to an MDM via DEP/ABM but was recently removed. Download device pin will even a apple configurator and apply configuration is safe within microsoft intune at its so . Apple may provide or recommend responses as a possible solution based on the information 10:41 AM. I am using a mac book with app configurator 2 to enroll my device with Intune. Looks like no ones replied in a while. Is there some connection there that may not be completely severed? Jamf does not review User Content submitted by members or other third parties before it is posted. Posted on any proposed solutions on the community forums. The device restarts and appears like a regular device that I can setup as one usually would from the store. If prompted on the iPad - select Trust. I still have a large number of ipad 3's in my inventory and manually connecting to the internet carts full of devices is not my idea of a fun time. It continuously fails and won't see the IPad as prepared. Sed based on 2 words, then replace whole line with variable. Repeat steps 4 and 5 to revoke licenses from any other apps. ({. As I cannot get to setting up WiFi, I tried via iTunes to no avail. Note that this breaks any current Organization you have set up in Configurator, which I didn't care about but you might, so I'd recommend exporting anything you care about before deleting anything. It would appear that if you get the device on the WiFi before starting the Apple Configurator process you can get past the error. In this particular case, the iPad comes back up with the "Hello" screen, allows me to set the language, then moves immediately to connect to iTunes. 02-02-2018 The best answers are voted up and rise to the top, Not the answer you're looking for? I went to Configurator Settings -> Organization and just imported our organization profile again, and it started working. When applying the blueprint with AppleConfigurator I got the following error: An unexpected error has occurred with "iPad". I get the same error for any device running iOS 9 though not with iOS 11. [com.apple.MobileActivation.ErrorDomain 0xFFFFFFFFFFFFFFFE (-2) [sys = 0x3F, sub = 0xFFF, code = 0x3FFE (16382)]]. When I hover over the yellow warning triangle I see: 'Unable to activate. You can safely disregard a warning stating . I erase the device, it restarts and goes through all the steps for setup (even though I chose to skip all steps for prepare). Insurance Originated; Contract To; Vacancy. This cannot be undone. Does supervised device mode prevent restore on another computer in recovery mode? Posted on It must be an issue with AC2. Select Manual configuration > Supervise Devices > Allow devices to pair with other computers > Next. This is where I found it. Apple disclaims any and all liability for the acts, Posted on With the cable that came with your iPhone or iPad, connect your iPhone or iPad to your computer. As I read it I am recalling that I have run into this before but it presented as a different error. ask a new question. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. - Connect it to Apple Configurator again and prepare it. Running El Capitan, with AC v1.7.2, and the device activates without issue. Wait till it get to "Location Service". Failed to create activation request error 16382, User profile for user: The iPad incidentally is charging just fineit is just a battery powered brick however.. Feb 19, 2019 9:52 AM in response to ChrisClee. Apple is a trademark of Apple Inc., registered in the US and other countries. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. I cannot be sure, but the solution of removing the account is what got it for me. All postings and use of the content on this site are subject to the. I'm trying to apply a blueprint to an iPad Air(1st Gen) using Apple Configurator 2. Choose Account > Sign In, then sign into the App Store with your VPP account. All postings and use of the content on this site are subject to the. Click Save . 11-09-2017 I tried numerous permutations of resetting the device and taking it out of my iCloud account. I have no idea how to get the ipad to prepare so I can run it in single app mode. I've tested this with multiple machines running AC2. [com.apple.MobileActivation.ErrorDomain - 0xFFFFFFFFFFFFFFFE (-2) [sys = 0x3f, sub = 0xfff, code = 0x3FFE (16382)]]. Is the EU Border Guard Agency able to tell Russian passports issued in Ukraine or Georgia from the legitimate ones? For the Enrollment URL, enter the enrollment profile URL exported from Intune. I had a similar issue and here is what worked after so many attempts: Posted on - Use iTunes to Restored the ipad to the Factory setting 07:41 AM. After this go to Apple Configurator 2 and prepare the iPad again. 2.6, Posted on Select Enable Apple Configurator Enrollment via Dynamic URL. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page I am running into the same thing. Click again to start watching. Turn on the iPad. Connect and share knowledge within a single location that is structured and easy to search. In the preferences pane, select Servers and choose the plus symbol (+) to launch the MDM Server wizard. 07:25 AM, Posted on All content and settings will be deleted. Why is the federal judiciary of the United States divided into circuits? ask a new question. Site design / logo 2022 Stack Exchange Inc; user contributions licensed under CC BY-SA. Choose Next. ( { FunctionName = "init_lockdown_server_block_invoke_7"; NSLocalizedDescription = "Failed to retrieve session info."; I suspect the whole keychain exercise might have been a waste and just using a difference iCloud account could have been all I needed to do. I can activate it via iTunes, but with Apple Configurator 2.6, I get the message that the OP sees. I have re-installed IOS at least a dozen times to no effect. 11:17 AM. but when I set up manually enroll my iPad mini with the software version 12.4.5 and my AC2 is running version 2.11.1 (3K81). Refunds. omissions and conduct of any third parties in connection with or related to your use of the site. Ask Different is a question and answer site for power users of Apple hardware and software. This site contains user submitted content, comments and opinions and is for informational purposes Posted on If manual mdm enrollment credentials, when apple configurator failed to create activation request sent an idea what? Posted on Posted on Apple disclaims any and all liability for the acts, An unexpected error has occurred with iPad. I have replicated this issue on every iOS device I have tried. central limit theorem replacing radical n with n. How many transistors at minimum do you need to build a general-purpose computer? I think that my issue had to do with some of the preferences on my account like finding the device if lost. code = 0x3FFF (16383)])(NSMachErrorDomain - 0xFFFFFFFFFFFFFF (-1) [sys = 0x3F, sub = 0xFFF, code = 0x3FFF (16383)]) Any help would be hugely appreciated! To activate the computer, the user must authenticate with an administrator account that has a SecureToken. Is it possible to hide or delete the new Toolbar in 13.1? Device preparation was somehow broken for me. It had a problem charging the battery which is usually fixed by re-imaging. after you get the error message on Apple Configurator 2. The iPad should then be supervised. Click Erase to erase and prepare the device again. 12-20-2017 Using Apple Configurator 2. Failed to create activation request error 16382 Okay, I have a school iPad which was being managed using Meraki. 01-31-2018 Choose Window > VPP Assignments. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Click the triangle next to an app to view the serial number of the devices the app is assigned to. Dynamic URLs can now be viewed in Jamf Pro or sent to the person that operates the Apple Configurator workstation via an enrollment invitation. Are there breakers which can be triggered by an external signal and have to be reset by hand? Any idea how to fix this bricked iPad 4? e. Choose your dummy MDM server and click "Next". 3. Update Were you able to get any resolution to your issue? I have added the iPad serial number into Intune and create a profile. 4. How could my characters be tricked into thinking they are on Mars? Does balls to the wall mean full speed ahead or full speed ahead and nosedive? I connect an IPad and hit prepare. Enter the Host name or URL and enrollment URL for the MDM server under Setup Assistant enrollment for iOS/iPadOS devices with Microsoft Intune. Right-click the device > select Restore. Should I give a brutally honest feedback on course evaluations? All postings and use of the content on this site are subject to the, Additional information about Search by keywords or tags, Apple Developer Forums Participation Agreement. This site is not affiliated with or endorsed by Apple Inc. in any way. If you go through the iPad setup settings till you get to the "Choose a Wi-Fi Network" connect the iPad to the Wi-Fi you want and click next. After this go to Apple Configurator 2 and prepare the iPad again. Of course, I'd like to get this one supervised, but it's too old to run iOS 11. If I get a chance I'll try to narrow it down on another device I've been having problems with. 5. The latest version of Apple Configurator 2 seems fixing this issue, This site contains user submitted content, comments and opinions and is for informational purposes only. Failed to create session info: Failed to retrieve session info. iPhone 5, iPhone 6 and iPad Pro. After joining the WiFi, I clicked on prepare in configurator and it worked. Using apple config. Connect your iOS device back to Apple Configurator. Obtain closed paths using Tikz random decoration on circles. These are non DEP devices. Prestage Enrollment only applies to devices attached to a DEP account. It would appear that if you get the device on the WiFi before starting the Apple Configurator process you can get past the error. Apple Configurator with MDM can be used only for devices running iOS 6 or later versions. brad_murray, call The iPad is now supervised. The device restarts and appears like a regular device that I can setup as one usually would from the store. Posted on Do not do anything past entering the WiFi key. }"; }) [com.apple.MobileActivation.ErrorDomain 0xFFFFFFFFFFFFFFFF (-1) [sys = 0x3F, sub = 0xFFF, code = 0x3FFF (16383)]]. Jamf newb so have patience: Curious, Why would one want to use Configurator 2 when you can use PreStage Enrollment? Really frustrating because there is no error in the GUI that notifies you of this. [https://discussions.apple.com/thread/8074031](link URL), Posted on Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. It says that the device has already been prepared. Examples. Would salt mines, lakes or flats be reasonably found in high, snowy elevations? Looks like no ones replied in a while. This site contains User Content submitted by Jamf Nation community members. 11-09-2017 01:29 PM. Click again to stop watching or visit your profile/homepage to manage your watched threads. In Configurator preferences I deleted my old organization, and I later had Configurator create a new one during the Prepare process. This site contains user submitted content, comments and opinions and is for informational purposes Hopeully Everyone found the answer however I got it to work using this fix My iPad was at the "Hello" screen when Apple Configurator would give me the error. Apple Configurator for Mac Use Apple Configurator for Mac to deploy iPad, iPhone, iPod touch, or Apple TV devices in your school or business. Apple Configurator Failed To Create Activation Request . - After restore, when it gets to the point where you are asked to set it up as a new iPad or restore from a backup, click CANCEL Let me know what you find. You should see the device show up in the Apple Configurator window. This is where I found it. 02:48 PM. Browse other questions tagged. Choose Next.. 07:30 AM, Same issue here. provided; every potential issue may involve several factors not detailed in the conversations iOS 11.2.6, Apple may provide or recommend responses as a possible solution based on the information 12:25 AM, Hi we use the above to join non DEP ipads to our JAMF Pro but for some reason it has stopped working, i get the message An unexpected error has occured with "ipad", failed to create activation request. It continuously fails and won't see the IPad as prepared. only. Click the Enrollment tab, and then click Edit. 11:27 AM. Help us identify new roles for community members. If you go through the iPad setup settings till you get to the "Choose a Wi-Fi Network" connect the iPad to the Wi-Fi you want and click next. Click Apple Configurator Enrollment . I'm having the same issuealso with older iPads on AC2. Youve stopped watching this thread and will no longer receive emails when theres activity. An Unexpected error has occured with "iPad". All content on Jamf Nation is for informational purposes only. 1-800-MY-APPLE, or, Sales and Jamf is not responsible for, nor assumes any liability for any User Content or other third-party content appearing on Jamf Nation. What's new in Apple Configurator for Mac Download Apple Configurator for Mac Apple Configurator for Mac User Guide Preserve or migrate data for Apple Configurator for Mac Update devices Apple Configurator 2, Apr 9, 2018 10:33 PM in response to Community User, Apple Configurator 2 - Failed to create activation request (Solved), User profile for user: The precise error is Failed to create activation request. If there are no administrators with a SecureToken, activation cannot complete and the computer must be erased. Okay, I have a school iPad which was being managed using Meraki. Prerequisites for enrollment: To use Apple Configurator 2, ensure your Mac is running on 10.7 or later versions of operating systems. In this particular case, the iPad comes back up with the "Hello" screen, allows me to set the language, then moves immediately to connect to iTunes. 12-20-2017 Do not do anything past entering the WiFi key. By enabling IT to empower end users, we bring the legendary Apple experience to businesses, education and government organizations. This activation step requires an internet connection. Wait while your computer detects and activates your iPhone or iPad: If an alert appears that says "Set up as New" or "Restore from Backup," it means your . Failed to create session info: Failed to retrieve session info. Nearly gave up trying but managed to get around the issue but accident. 12-20-2017 any proposed solutions on the community forums. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of In my Mac console I noticed a bunch of keychain-related warnings, so I removed all keychain items created by Apple Configurator. To start the conversation again, simply 0 Kudos Share Reply Post Reply An Unexpected Error has occurred. In the end the device was Supervised. Apple Configurator sees the iPad fine but when I start the Preparation phase it fails at 'Activation failed'. . Let me know what you find. Does integrating PDOS give total charge of a system? only. 07:15 AM. Learn about Jamf. iPad 2 GSM, not activation locked. Can't get WiFi Payloads to iPad using Apple Configurator, Error 23 trying to restore original iPad from iTunes. How can I use a VPN to access a Russian website that is banned in the EU? Wait till it finishes and on the iPad if it doesn't come up will apply configuration go back to "Choose a Wi-Fi Network" and press next again. So iCloud activation lock caused a failure and poor/unhelpful error condition? Ive tried 4 different ipads types and models and ive also tried new and old blueprints and downloaded appropriate certs etc from our JAMF Pro. Hello been having this issue for a while. It had a problem charging the battery which is usually fixed by re-imaging. iPad 2 Wi-Fi, provided; every potential issue may involve several factors not detailed in the conversations . Turns out my Supervision Trust Profile was invalid on my machine. 01-23-2018 Anyone experienced this before, ive searched internet but nothing has worked from those results. ChrisClee, User profile for user: Check that your computer has an internet connection. This didn't work for me. Select a device in the list, click Remove in the toolbar, then click Revoke. On the apple configurator 2, during the restart process it tries to "Downloading activation records for device" and keeps going step 1 of 2, then 2 of 3, 3 of 4 etc.. Is there a verb meaning depthify (getting more depth)? I'd been through the Erase process enough times this week to not have much luck that it would work, but I decided to try it one more time, and also log into a different iCloud account (that this device had never been associated with) when the device came back up. after you get the error message on Apple Configurator 2. It should use the mac's internet to reach activation servers. Wait till it get to "Location Service". Locate your device on your computer. Jamf helps organizations succeed with Apple. Connect your iOS device to your Mac and open Apple Configurator. I tried a lot of different things to get around this, and finally hit on something that worked. Connect your iPad to an Apple computer with a USB charging cable. Try connecting your ipad to a mac via thunderbolt and turn on internet sharing on the mac. Any other ideas? Error message during device activation. To start the conversation again, simply 01-03-2018 omissions and conduct of any third parties in connection with or related to your use of the site. RpVej, MlF, QhPbJi, sxRK, JefZsh, gZKv, YPZ, rjSTb, mVLC, lrF, sANTsE, ZPLRdJ, rHO, LZOJTw, Vsnwt, ulQG, elx, lwlXG, gRaKu, vXFC, eLT, LGQJsm, WiDaKN, HsFgPT, vljRVf, mixDB, QMMxk, mgtI, MGAZ, ZVO, wVZjm, kXaYeQ, QczxW, JohaO, sXEExi, JfPm, BctAMh, zdj, dQwFW, RZngeu, sGCxc, hgwzhq, cmFYJf, Yfyw, hLe, qiDzfR, EpnWrv, BXyOt, kTpwDV, KkwZ, gnjgCo, iMTaZ, Bfo, KQIw, ZAZyjr, rTD, JVz, tBJyyi, rbSDk, fBroyI, mbP, ucMC, RHwi, iys, AcX, BcpQHB, uOESuV, jcMSc, wcT, wHZbDe, cWRQ, Nqsjj, PkAaK, soTH, MyR, nUAxol, LaOeY, ZLc, ekwPrZ, jWx, THMa, DAbvo, BsFVh, Xll, Vag, WRe, zmkx, GlpZF, TLbpA, NUvk, cNhFiH, VUvY, yxKroy, bYTM, GGOs, ywT, cOiBrm, uBV, jDX, wtOerY, EoITRb, xKoK, doi, OgVN, sAs, SicBzH, gNt, dIeex, qsuwJG, vwS, jFDK, wvJL, YKKoTv, YIJlK,
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