To deploy Webex Hybrid Directory Service in the PA for Webex Hybrid Services, we recommend the following: Cisco Webex Hybrid Calendar Service enables enterprise calendar integration with Webex collaboration services. The three-party Webex Teams call in Figure 9 uses up to 7 MB of the organizations Internet bandwidth (client bandwidth requirements shown in this example are average values). Webex integrates seamlessly into 100+ industry-leading apps. Explore Receptionist Client The Receptionist Client is a web-based tool designed to support the needs of front-office personnel. End-to-end experience management Close the customer feedback loop with integrated Webex Experience Management, including follow-up surveys via text, email, or IVR. For more information about creating spaces, see Space Creation. Apps must be optimized for the two Open for All personas: the app initiator who starts the Open for All session, and the app recipients who interact with the opened app. Apps launched into the main view must be optimized for this viewport. For the user account in Control Hub, add either a Basic or Professional Webex Calling license. Key features include voice and video calling, click-to-call from the desktop, mobile device integration, enterprise phone directory, auto attendant, Webex App integration, and much more. in Webex Experience Management. This is called home cluster routing and is necessary for the preservation of class of service (CoS) and calling ID. If Cisco Unified CM is not in mixed mode and uses non-encrypted RTP media traffic to send the call to Expressway-C, then Expressway-C can terminate the RTP connection from the Unified CM endpoint and open another call leg using SRTP to Webex. It is also possible to create LDAP filters if more granularity is needed. Webex Video Mesh bridges on-premises Unified CM registered endpoints in meetings with Webex Teams endpoints and applications. By default, the maximum number of retry attempts for invalid input and timeout is 0. 2022 Cisco and/or its affiliates. Each party in the meeting sends and receives media to and from Webex via the Internet. Webex Calling is Ciscos enterprise-grade cloud calling and team collaboration platform offered on a subscription basis to growing businesses worldwide. Cisco Calendar Connector is deployed on the Cisco Expressway-C Connector Host on-premises. Webex Calling demonstration within the Webex App. With cloud calling, organizations of all sizes can operate their entire business phone system through their internet connection. Instantly meet face-to-face with the most engaging, interactive video conferencing solution. Bring your UCM-based third-party applications to the cloud and discover more with the Cisco Ecosystem Exchange. This applies to any administration and management of Webex. To know more about the different default Widgets within Experience Management, how to use the Metric Replace your PBX network, on your schedule, with proven quality and security, flexible licensing options, and integrated calling plans. Explore two major collaboration platformsWebex and Microsoft Teamsand learn why ZK Research thinks Webex wins in several key areas, including enterprise calling. They communicate and synchronize over the enterprise network with Microsoft Active Directory, and they communicate over the Internet to Webex (Figure 4). In order to achieve this, Expressway-C and Expressway-E must be deployed for firewall traversal, so that secure communications to and from the cloud will always be possible. Introducing Webex Calling Imagine being able to leverage enterprise-grade cloud calling, mobility, and PBX features, along with Webex Appfor messaging and meetings and calling from a Webex Callingsoft client or Cisco device. . Yorktel has helped many businesses to select the Cisco Webex Calling services, devices and deployment options that best suit their requirements. This provides high availability for internal users in case a single Video Mesh Node becomes unavailable. Private by default. (Timeout parameter in the Feedback activity), the contact center: Notifies the customer about the invalid entry or timeout by playing the audio message that is configured in the survey questionnaire Integrate meetings, messaging, and contact center into the calling experience for the most complete collaboration portfolio. This includes voice, video, and desktop sharing. Webex Calling further provides an integrated user calling experience with Webex devices, including Cisco IP Phones 6800, 7800, 8800 Series desk phones, Cisco IP Conference Phones 7832 and 8832, Cisco IP DECT 6800 Series, and analog ATAs. In addition, it keeps the user experience consistent so that the user of Webex Teams has the same dialing habits, calling ID, and unified call history as any other user on Cisco Unified CM. Cisco Webex Calling is the cloud PBX alternative to an on-premises PBX, from the market leader, Cisco. In addition, there are various calling options available based on deployment, and user's calling needs. All embedded app text and content must be visible, legible, and actionable in both color modes. Webex Contact Center validates Dual-Tone Multi-Frequency (DTMF) input responses from the customers during IVR post-call surveys. Webex Hybrid Directory Service enables an administrator to populate the identity store of their company's Webex Teams organization with users and resources from their corporate Microsoft Active Directory. Users can join conferences using Webex Teams devices as well as Webex Teams and Webex Meetings applications. Apps must provide users with the ability to easily scroll the app's visible content. Specifically, apps should incorporate the following: The following suggestions provide an enhanced user experience both within your app and in the larger Webex context. A User is having issue with WebEX. The most complete cloud phone system with powerful calling features across any devices, anywhere. (For the latest version support information, see the Deployment Guide for Cisco Webex Hybrid Calendar Service.) Webex Setup Assist is a Cisco-Provided Migration and Implementation Service assistance for Partners. Webex Calling Check here for all the information you need to hit the ground running with three different calling offers. Ensure that media is marked with appropriate QoS markings to improve call quality on the corporate network. Enterprise-grade security, questionnaire in Webex Experience Management. This is a flexible platform, and we have a variety of calling options to satisfy your needs. cited by Cisco found that 78% of office employees have long-term mandatory or optional work from home (WFH) arrangements, and over three-quarters of IT telephony investment in 2020 was in cloud-based services. All rights reserved. Apps must not require a user to provide a phone number to enable use of the app. Webex Calling pricing depends on factors like: These subscription plans are very affordable, especially compared to the costs associated with PBX hardware and traditional landline desk phones and infrastructure. Clustering Video Mesh Nodes over the WAN could lead to excessive consumption of WAN bandwidth as call are cascaded between nodes over the WAN. For more information, see Retry And Timeout Settings In Post Call IVR Survey in Webex Experience Management documentation. The agent and supervisor use this gadget to gain context about the customer's past experiences with the business and engage It offers centralized administration and supports connections through IP phones, mobile devices, and the Webex app on desktop or laptop computers. To better understand the future changes and how they will impact your deployment of the Webex Hybrid Services architecture, we recommend that you contact your Cisco account team before deploying the architecture described in this document. Users must be able to access app content in this view by scrolling vertically. Address: 81 Corbett Way, Eatontown, NJ 07724, Address: 1-2 Cedarwood, Chineham Business Park, Basingstoke, Hampshire RG24 8WD, Copyright 2022 Yorktel All Rights Reserved. We recommend opening media ports for both TCP and UDP traffic flows. Apps that require a user to sign-in must also provide a way for the user to sign-out. Figure 15 Architecture for Cisco Webex Hybrid Call Service. Let customers connect their way with a digital-first, next-generation platform. What to expect: Introduction to Webex Calling. If a Video Mesh cluster is full, the next Webex Teams endpoint in the organization that joins the meeting will send its media to Webex, and the Video Mesh Node will cascade the call to the cloud media services. Video can scale up to 1080p at 30 frames per second. While an Open for All session is in progress, app recipients must be presented with the same view or content that the app initiator intended to share. different channels such as email, SMS, and Interactive Voice Response (IVR). For information about licensing, see the Cisco Collaboration Flex Plan. Other benefits include: Cloud calling provides many useful features that can enhance every phone call. For a survey over IVR, after an agent ends the call, Webex Contact Center transfers the call to Webex Experience Management and the customer receives the inline survey. All embedded app text and content must be visible, legible, and actionable in both color modes. Enterprise Deployments Reduce operational costs, improve productivity, and increase revenue when you move mission-critical calling services to the cloud. Users log in to Webex Teams via their email address, which corresponds to the mail LDAP attribute. All-in-one presentation displays, video meetings, The Webex Calling APIs provide an interface for third-party provisioning, which can be used to provision Webex Calling users. It communicates and synchronizes over the enterprise network with Microsoft Exchange, and it communicates over the Internet to Webex (Figure 6). Get peace of mind with information security and user privacy for all, no matter where you . In particular, apps must not have transparent backgrounds, which can make text illegible in dark mode. When Open for all is enabled the app's viewport is 604x480px. The Video Mesh Node requires a number of open firewall ports to enable cloud management, signaling, and media traffic flow. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Unified Communications as a Service (UCaaS) and cloud voice calling services provide an affordable, flexible platform for mobile, meeting rooms, and the lineup of, 1:1 and group voice and HD video conference meetings, Collaborative screen and document sharing and whiteboards. Viewing People requires a full, user, or read-only administrator auth token with a scope of spark-admin:people_read or, for select APIs, a user auth token with spark:people_read scope can be used by a person to read their own settings. Once Directory Connectors are installed and configured, synchronization takes place and users and resources are pushed to the Webex identity store for the customer's organization through HTTPS connections. Webex Video Mesh can be deployed as a virtual machine on a Cisco Unified Computing System (UCS) server or on specifications-based hardware in the organizations data center(s). If an app enables the Open for All button it must always provide the content that will be shared with app recipients. Configure the Webex Experience Management Connector on Control Hub. The Webex Calling App offers full business calling capabilities from desktop phones and mobile devices. However, due to the call routing method used by Webex Hybrid Services, the calls are always sent to the Cisco Unified CM cluster where the calling user is registered, before being sent to the destination. Figure 5 Hybrid Enterprise Directory Integration. Get the most complete collaboration portfolio. Apps must be easy and intuitive for first-time users and provide clear call-to-actions (CTAs) in onboarding workflows. A single Video Mesh Node can accommodate up to 100 concurrent calls. The following types of Cisco documents describe and explain the Preferred Architectures: Figure 1 illustrates how to use the PA guides. Webex Calling also offers advanced integration capabilities that utilize existing on-premises PBXs, making it easier for both on-premises and cloud users to connect and experience with a high quality audio and video experience. Learn More Experience more from Webex. Additional features, storage, and support Analytics (CEA) widgets. Additionally, the following technology use cases offer organizations opportunities to develop new, advanced business processes that deliver even more value in these areas: The Preferred Architecture (PA) for Cisco Webex Hybrid Services provides end-to-end collaboration targeted for deployments where a Cisco Collaboration solution based on Cisco Unified Communications Manager has been deployed. You can collect, analyze, and present the data from various surveys as widgets on the Webex Contact Center Agent Desktop. This bandwidth management strategy starts with QoS. The Webex Teams application is how users access the service on their smartphones, via a browser, or via a dedicated application on their Mac or Windows PC. Escalate your calls to a multi-party. The Preferred Architecture for Cisco Webex Hybrid Services, Cisco Validated Design (CVD) Guide, presents some examples that simplify the sizing process. Solutions for Cisco Webex Calling comes with enterprise calling features and all essential business calling capabilities. Overview Webex Calling provides advanced telephony services for its users. This meeting information is used to create the appropriate Webex Teams meeting and space with all invitees (@meet) and a Webex personal meeting room (@webex). Figure 18 illustrates these two encryption options. Introducing Webex Calling Imagine being able to leverage enterprise-grade cloud calling, mobility, and PBX features, along with Webex Appfor messaging and meetings and calling from a Webex Callingsoft client or Cisco device. Moving phones to the cloud eliminates the outdated need for employees to be in close physical proximity to the company's on-premises phone system. If an app encounters an error condition that it cannot recover from, it must provide users with graceful exit points and appropriate messaging about the error state. Webex Calling The only preferred and compliant native recording solution, enabling private and confidential cloud call recording. With this deployment model, internal Webex Teams endpoints will connect to available Video Mesh Nodes and external Webex Teams endpoints will connect to the cloud media services. To deploy bandwidth management in the PA for Webex Hybrid Services, we recommend the following: Mark all audio with Expedited Forwarding class EF. Calls will be cascaded from Video Mesh Nodes to the cloud when Webex Teams endpoints from outside the organizations network connect to a call with internal participants. Web conferencing, cloud calling, and equipment. Media is encrypted with Secure Real-time Transport Protocol (SRTP) between Cisco Webex and Cisco Expressway. The Preferred Architecture (PA) for Webex Hybrid Services is a Cisco Validated Design (CVD) in the Preferred Architectures umbrella that was created as a supplement to the PA for Cisco Collaboration Enterprise on-premises deployments. Apps must not display advertisements. Review different options in the table: Cisco Webex enables these companies to gradually shift to Webex Calling by adding additional users and upgrading their service tier. Embedded apps benefit users with simplified use cases and workflows that add value to a Webex meeting or messaging space. What's new, tips and tricks, and much more. Webex Contact Center - Design Guides - Cisco Support Product Support Contact Center Webex Contact Center Design Guides View Documents by Topic Choose a Topic Cisco Webex Contact Center Cisco Webex Contact Center Voice Onboarding Guide 02/Dec/2020 Cisco Webex Contact Center 1.0 Cisco Webex Contact Center 1.0 Voice Onboarding Guide 09/Oct/2020 Additionally, these devices enable users to access multiple communication services such as: In the PA for Webex Hybrid Services, both Cisco Unified Communications Manager (Unified CM) on-premises call control and Cisco Webex provide endpoint registration and collaboration services. Cisco Preferred Architectures provide tested and recommended deployment models for specific market segments based on common use cases. Figure 16 Architecture for Webex Hybrid Call Service. bars and smart multi-screen video conferencing for every Customize your experience with enterprise-grade features and carrier-grade reliability. We recommend sizing the Video Mesh cluster based on the number of calls expected for the organizations site. Figure 4 Architecture for Cisco Webex Hybrid Directory Service. Unlike many VoIP and video calling platforms in the marketplace, Webex Calling lets users decide whether they want to connect from their mobile device, laptop, or Webex calling devices like an IP phone or the new, Microsoft 365, including Office, Teams, Dynamics, OneDrive, and SharePoint, HD video to make conversations more engaging, Office Anywhere routing extension calls to designated mobile or desk phones, Sequential or simultaneous ringing for alternating call distribution (ACD) queues, Ambient noise-blocking Filter out office chatter, sirens, music, or other environmental noise pollution, How much cloud recording storage is required, Investing in Cisco Webex Calling training, consulting and managed services from a, Ensure you deploy the right mix of services and devices to meet your needs, to understand user adoption and usage patterns, Provide guidance and best practices advice beyond the. It provides an enhanced mobile experience by enabling users to control their business communications. This failover process is transparent to the users. The Preferred Architecture (PA) provides a holistic approach to bandwidth management, incorporating an end-to-end QoS architecture and video rate adaptation and resiliency mechanisms to ensure the best possible user experience for deploying pervasive video over managed and unmanaged networks. Entertainment, Having a business number ring on any device, anywhere, The elimination of traditional telephone hardware and wires, Flexibility to quickly add new extensions or lines without outside help, Built-in security that protects sensitive data, Select the vendor partner that meets your needs. Cloud Calling Comes in All Shapes and Sizes. This architecture incorporates high availability for critical applications. Preferred Architecture for Cisco Webex Hybrid Services, Documentation for Preferred Architectures, Considerations for Deploying Multiple Unified CM Clusters, Architecture for Webex Hybrid Services: QoS, Media Assure, and the Self-Regulating Video Network. Please fill in the following information. The central component of Webex Video Mesh is the Video Mesh Node. Figure 10 shows the same three-party call with the media bridged locally on the Video Mesh Node within the enterprise, resulting in no bandwidth utilization for media over the Internet. When the Open for all button is enabled the app's available viewport is 360x480px. These services connect what you have on-premises with Webex Teams in the cloud to provide a single integrated experience. Figure 16 illustrates the architecture for Webex Hybrid Call Service. It enables users to initiate and manage calls with their colleagues, partners, and clients. This ID is guaranteed to be unique regardless of whether the app has access to the user's personally identifiable information (PII). For further details and use cases, refer to the Cisco Validated Design (CVD) guide for the Preferred Architecture for Cisco Webex Hybrid Services. In general, apps should limit their use of pop-up windows created via JavaScript. the first best-of-breed suite for hybrid The embedded app version of your service or application should provide the same sign-in or session persistence as the browser-based version. IT Lifecycle Services & Management Consulting, User Adoption, Training, & Retention Services, What is Enterprise Collaboration and Why Your Organization Needs Systems and Solutions, How to Develop an IT Asset Management Framework, What Are Microsoft Consulting Services? It provides calendar synchronization between on-premises Microsoft Exchange and Cisco Webex. Provides on-premises media processing capabilities for Webex Meetings. Go to Cisco Webex at settings.webex.com. Table 1 Components of the Preferred Architecture for Cisco Webex Hybrid Services, Cisco IP Phones, Cisco Video Endpoints and Room Devices, and Cisco Webex Teams, Enable real-time message, meet, and voice/video communications for users, Web portal that enables provisioning and management of Webex Teams users and services, registration of the Expressway-C Connector Host to Webex, Expressway connector upgrades, and registration of Webex calling devices, Provides persistent messaging and content sharing, Provides audio/video meetings, with content sharing and web conferencing capabilities for meetings, Cisco Expressway-C Connector Host Management Connector, Enables connectors hosted on Expressway-C to be managed by the Webex Control Hub, Provides user synchronization between Microsoft Active Directory and Webex, Provides the full list of corporate users and their attributes, Cisco Expressway-C Connector Host Calendar Connector, Provides integration between the enterprise calendaring application and Webex. Table 7 lists the roles of the Webex Hybrid Calendar Service components in this architecture and the services they provide. As shown in Figure 5, Cisco Directory Connectors synchronize with Microsoft Active Directory using Microsoft application programming interfaces (APIs) over the on-premises network. Intelligent collaboration devices for every desk. Log in Sign up. For more information, see Dispatch User Guide. The Webex app provides users the option to enable dark or light mode for the user interface. Learn more about how Cisco is using Inclusive Language. At the end of the business day, or during in-person meetings, users can simply route their phone calls to voicemail, and let their colleagues know they are temporarily offline. Cisco has a range of Collaboration Endpoints with various features and functionality that an organization can also use to address its business needs. They incorporate a subset of products from the Cisco Collaboration portfolio that is best suited for the targeted market segment and defined use cases. Control Hub ( https://admin.webex.com) is a web-based management portal that integrates with Webex Calling to streamline your orders and configuration, and centralize your management of the bundled offer Webex Calling, Webex App, and Meetings. These services extend easily to remote offices and mobile workers, providing availability of critical services even if communication to headquarters is lost. Table 1 lists the products in this architecture. workspace. It combines enterprise calling features and performance with market-leading virtual meetings technology and team collaboration, all in a single app. As detailed below, there are unique viewport sizes for apps running in the App panel (where apps open by default) and in the external window that the user can pop out. Send post-call surveys to the customer through email or SMS after the call ends. We recommend the endpoints listed in the following tables because they provide optimal features for this design. Because Cisco endpoints range from low-cost, single-line phones and soft clients to presentation, white board, and multi-screen Cisco TelePresence endpoints, an organization can deploy the right variety of endpoints to meet users' needs (Figure 3). Avoid clustering Video Mesh Nodes over the WAN. Other ), Figure 12 Media Path of a Webex Teams Meeting with Video Mesh Node and Unified CM Registered Endpoints. The Directory Connector servers run on Microsoft Windows Servers and must be actively joined to the Active Directory domain. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. The Webex App for mobile and desktop devices provides an intuitive, engaging communications interface. Apps should use third-party identity providers for user sign-in only when necessary. Ciscos portfolio of Webex services is world-renowned for providing feature-rich digital communications solutions for businesses of all sizes. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. In the PA for Webex Hybrid Services, the following cloud services are deployed redundantly: Sizing a deployment can become complex for large enterprises with sophisticated requirements. Embedded apps can be configured to open in either in the app panel, or the main meeting view. Figure 17 Reachability of Webex Teams and Unified CM Destinations with Call Service Connect. For more information about creating questionnaires, see Questionnaires. Many businesses have made migrating to cloud calling a key milestone in their digital transformation journey. The following guidelines apply to the architecture shown in Figure 16: Up to 500 users with Cisco Business Edition 6000 (BE6000), Up to 2,000 users with Cisco Business Edition 7000 (BE7000) in a redundant deployment. This prescriptive approach simplifies the integration of multiple system-level components and enables an organization to select the deployment model that best addresses its business needs. If certain Open For All workflows are not enabled in the app, the developer should minimally provide the user with next steps through a text banner. After you create the Webex Experience Management connector, you configure the post-call surveys. In a Webex Teams meeting, signaling and media are sent to and from Webex. In-meeting apps must optimize their layouts to their default viewports. The PA for Webex Hybrid Call Service includes Cisco Unified Communications Manager (Unified CM), Cisco Expressway-C and Expressway-E, and the Expressway-C Connector Host for the Hybrid Call Service solution (Figure 15). The following are recommendations for the Open For All experience: Developers should not try to repurpose or replicate their entire existing web app as an embedded app. Skips the remaining survey questions and plays the Thank You message (if a Thank You note is configured in Webex Experience Schedules are used to support calling features and can be defined at the location or person level. the survey. Cloud calling is a type of unified communications as a service (UCaaS) that provides secure and scalable voice communication services through a third-party host. audio, wherever you work. If the user needs to first sign-up (create an external account) before using the app, the app must provide guidance on how users need to complete that process. For a survey through email or SMS, you can configure Webex Contact Center to send out an email or SMS that contains a message along with a link to launch the survey. Webex Experience Management is a Customer Experience Management (CEM) platform that enables you to see your business from your customers' perspective Time to read: 5 minutes. For more information, see Cisco Webex Experience Management Widgets and Gadgets. Webex works with the tools you use and is built to ensure your business communications and data are protected. At the click of a button, users can: Most importantly, a cloud calling solution will significantly enhance organizational collaboration. * All fields are required. Eliminate distance. Call Connector not only enables ringing on Webex Teams and Cisco Unified CM, but also allows Webex Teams users to place calls using enterprise dialing habits. As part of implementing the PA for Webex Hybrid Services, there are a number of products and integrations covered in the latest version of the Preferred Architecture for Cisco Collaboration Enterprise On-Premises Deployments that overlap with, and thus are not part of, the PA for Webex Hybrid Services. Directory information can be pulled from the entire domain or from specific containers and organizational units. Webex Calling is significantly more secure and feature-rich than many competitive solutions in the VoIP and UCaaS marketplace. the contact center plays the survey questions without any notification messages to the customer. Webex App access for every user Public Switch Telephony Network (PSTN) access to let your users dial numbers outside the organization. Cisco solves this problem with Webex Hybrid Services. Panels for booking rooms, advanced microphones, and That's exactly what Webex Callinghas to offer you. 2022 Cisco and/or its affiliates. The documentation set for this product strives to use bias-free language. businessHours schedules allow you to apply specific call settings at different times of the day or week by defining one or more events. At the same time, Cisco Directory Connectors push directory data and communicate over the Internet through the secure enterprise boundary and corporate firewall with the cloud identity service within Webex. Apps that are intended to be used on Webex Devices (such as the DX80 or DeskPro) must be optimized for a touch-screen experience. Provides on-premises media processing capabilities for Webex. Unified CM communicates to the Video Mesh Node via SIP trunking, thus allowing on-premises registered endpoints to join Webex Meetings with media termination at the Webex Video Mesh Node. , Cisco Webex Calling provides a reliable, scalable, secure cloud-based PBX service to businesses of all sizes, from SMB to enterprise. In particular, apps must not have transparent backgrounds, which can make text illegible in dark mode. Get the most complete collaboration portfolio. Cisco Directory Connectors are deployed on-premises. When employees of hybrid workplaces have occasion to go into the office, many businesses have eliminated designated seating and adopted hotdesks and hotelling workstations. Figure 9 Media Path of a Webex Teams Meeting. If the number of flows contending for such priority resources were not limited, then as those resources become oversubscribed, the quality of all real-time traffic flows would degrade, eventually to the point of becoming useless. Figure 6 Architecture for Cisco Webex Hybrid Calendar Service. For in-meeting apps, app recipients can view shared content on mobile devices. Webex Hybrid Call Service supports multiple Cisco Unified CM clusters. It requires many of the same products and infrastructure as well as the architecture and planning incorporated in the PA for on-premises deployments. The Preferred Architecture (PA) for Cisco Webex Hybrid Services delivers capabilities that enable organizations to realize immediate gains in productivity and enhanced relationships. Video more. Select the Webex Calling tab to be navigated to your Calling User Portal where you can set up and modify your user calling settings. get work done. Hybrid calendar integration also enables: As shown in Figure 7, the Cisco Calendar Connector service running on the Expressway-C Connector Host synchronizes with Microsoft Exchange using Exchange Web Services (EWS) over the on-premises network. Management) to end the survey. Now available for FREE for Webex Calling and UCM Cloud users Switch on today! Provide a correct provisioning administrator email address in the A2Q form to ensure that provisioning notification and Important qualities include: Integrated collaboration One application for calling, meetings, messaging, polling, and events Consistent and intuitive experience A key component of Webex Hybrid Call Service is the Call Connector, hosted on the Cisco Expressway-C Connector Host. Figure 8 Architecture for Cisco Webex Video Mesh. Coordinate integrations and upgrade schedules on your time. In addition to clustering, the PA for Webex Hybrid Services provides high availability through the use of redundant power, network connectivity, and elastic storage. To configure the Webex Experience Management Invitation module for sending SMS/Email surveys to the customer: The partner hosted module in the Webex Experience Management Invitations solution is mandatory for the SMS/Email surveys to work. collect feedback about their interaction. App recipients should have the same or similar sign-up and sign-in experience as the app initiator. Administrators may configure user accounts, enable specific features, and provision users for collaboration services within the Webex Teams organization. (This will depend on the strategy taken in the on-premises solution configuration. Choose any of the following options: To support hybrid work, businesses must embrace complete digital transformation by updating on-premises phone systems to cloud calling. Webex Callingprovides the following benefits: If a calendar invitation includes a distribution list, users on the distribution list will not be added to the Webex Teams space automatically; however, they will receive the meeting invitation. It also measures how many calls they made, answered, and missed. 3.While cloud registration is supported with these endpoints, for the purposes of this PA these endpoints register to Cisco Unified CM. In addition, opportunistic video allows for a group of video endpoints to be strategically marked with a lower class of video, thus enabling them to use available bandwidth opportunistically for optimal video resolution during times when the network is less busy and more bandwidth is available, or conversely to down-speed their video more aggressively than the prioritized class of video during times of congestion when the network is in its busy hour. Apps that require user accounts should make the sign-up and sign-in processes as easy as possible for the user. App initiators must be able to go back or forward in an Open for All workflow to select different content to share with app recipients. The PA for Cisco Webex Hybrid Services includes the following foundational functionality and services that underlie the entire Webex Hybrid Services solution: The web-hosted online Webex Control Hub, available at https://admin.webex.com/, is used to administer and manage the organization's Webex Hybrid Services. For more information about supported question types, see Customize the Post Call Survey Questionnaire for IVR. Cisco Preferred Architecture for Webex Calling Multi-Tenant Overview (August 2022) Foundational Design Guides Cisco Collaboration System 12.x Solution Reference Network Designs (SRND) Archive Documents The following documents describe earlier versions of the Preferred Architectures. Therefore we expect you to follow and implement the latest version of the Preferred Architecture for Cisco Collaboration Enterprise On-Premises Deployments, available at https://www.cisco.com/go/pa, prior to deploying the PA for Webex Hybrid Services. The ability to share content with meeting participants using the Open for All feature is the at the heart of the embedded app user experience. |Privacy Policy|UK Anti-Slavery & Human Trafficking Statement|YTC Machine Readable Files, any organizations are finding the correct balance for them between remote and hybrid workplaces. Add the Webex Experience Management widgets as an Agent Desktop widget into the Agent Desktop layout. There is no maximum size for a Video Mesh cluster, and each Video Mesh Node can support up to 100 concurrent calls. Figure 7 Hybrid Enterprise Calendar Integration. Recommended deployment models are discussed in brief here. Note Although Webex Hybrid Calendar Service also supports integration to Microsoft Office 365 or G Suite by Google Cloud, these integrations are not discussed or covered in this PA for Webex Hybrid Services. We recommend deploying Video Mesh Nodes in clusters. For simplicity, products are grouped into modules to help categorize and define their roles. If Cisco Expressway performs RTP-to-SRTP conversion, we recommend enabling it on Expressway-C instead of Expressway-E so that the traffic in the DMZ will be encrypted. Stanley Toh, Head of Enterprise End-User Services and Experience, Broadcom. Make the cloud transition without disruptions and move site-by-site, location-by-location, or user-by-user. Messaging Webex Calling delivers a cloud-based phone system that's as powerful as it is flexible. Empowering excellence with better collaboration. Apps can optionally be configured to open in the main meeting view. This guide simplifies the design and sales process by: For detailed information about configuring, deploying, and implementing this architecture, consult the related CVD documents for the Cisco Collaboration Preferred Architectures. Apps should avoid including hyperlinks to parts of the application that weren't intended to be part of the embedded app experience, or take the user to an unknown part of the app. in Webex Experience Management. A self-regulating video network consists of leveraging the intelligent media techniques and rate adaptation mentioned previously, along with proper provisioning and QoS to allow the video endpoints to maximize their video resolution during times when video bandwidth is not fully utilized in the network and to rate-adapt or throttle down their bit rate to accommodate more video flows during the busy hour of the day. Explore Calling Apps Check out the features of the Calling apps. Cisco Webex Contact Center Setup and Administration Guide, View with Adobe Reader on a variety of devices. For more information, see, Embedded apps may obtain user information via an. The areas of overlap include Cisco Meeting Server, Cisco Unified Communications Manager IM and Presence Service, and Cisco Jabber. Pop-up windows must be closed once the user has completed the sign-in process or acknowledged the notification or error message. Table 9 lists the roles of the components in this architecture and the services they provide. Organizations want to streamline their business processes, optimize employee productivity, and enhance relationships with partners and customers. For more information, see Cisco Webex Experience Management Overview. A cascade link is created when a remote participant joins the call and their Webex Teams endpoint may not be able to reach the Video Mesh Node. Library to create additional Experience Management Widgets, and how to export and derive meaningful insights from them, see (See the Deployment Guide for Cisco Directory Connector for the latest version support information.) Likewise, cloud services are natively redundant by virtue of elastic computing and highly available service distribution within the cloud platform. If the audio messages for invalid input, timeout and maximum retry exceeded are not configured in Webex Experience Management, work. digital whiteboards. Apps must be tested and verified to function as expected on all supported desktop systems and devices, including Windows and MacOS. The bandwidth management strategy for Webex Hybrid Services includes identifying and marking Webex Room Device and Webex Teams client signaling and media traffic as well as updating the QoS policies in the LAN, WAN, and Internet edge equipment in the on-premises solution. The Cisco Webex Cloud Calling solution is part of the all-in-one Webex app. Let teamwork thrive. Initially, Spaces and Widgets are created as part of the Webex Experience Management account provisioning. If a user has an endpoint registered to Cisco Unified CM and a Webex Teams application, both the endpoint and the Webex Teams application will receive the call regardless of whether the call is initiated by another Webex Teams application or any other endpoint. Bandwidth management is about providing the best possible user experience end-to-end for all media capable endpoints, clients, and applications in the collaboration solution. It predicts that by 2024, 43% of businesses will have adopted cloud-based calling. HTTPS is used for communications between Cisco Directory Connectors and Cisco Webex. The PA for Webex Hybrid Services, illustrated in Figure 2, provides highly available and centralized on-premises and cloud services. With the increasing amount of interactive applications particularly voice, video, and immersive applications real-time services are often required from the network. Safeguard the user experience with updated clients, devices, and endpoints for every hybrid work situationfrom room devices, to desktops and headsets. You can configure the maximum number of retry attempts in case of invalid or no DTMF input, as well as audio notification Streamline workflows and processes Bring your UCM-based third-party applications to the cloud and discover more with the Cisco Ecosystem Exchange. Incorporating these suggestions is optional and will not block app approval if not implemented. Application with cloud-based integrated voice/video call, message, meeting, and content sharing services for mobile devices, personal computers, and web browsers, Table 5 Comparison of Endpoint Features and Capabilities. The Video Mesh Node can be deployed on the corporate network or in the DMZ. PII-handling metadata as well, because the metadata is associated with each questionnaire. Because these resources are finite, they must be managed efficiently and effectively. The PA for Webex Hybrid Services applies the bandwidth management strategy of the Preferred Architecture for Cisco Collaboration 12.x Enterprise On-Premises Deployments to the Webex Teams endpoints, clients, and infrastructure components. For more information about handling personal (PII) data in the questionnaire, see PII Handling in Experience Management. Open for All must not be used on Login Pages or other views where there is nothing for the app initiator to share. In-meeting embedded apps have a Layout Preference configuration option that determines if shared content opens for meeting participants in the side panel or in the main meeting view at default size of 1264x490. Figure 14 Multiple Video Mesh Clusters Cascading a Call to Webex. 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